Assistant Manager, Government Relations 
(14027)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for as an Assistant Manager, Government Relations to join the Human Resources team at One&Only Royal Mirage Hotel in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond developing potential relationships where you will be responsible for assisting the Manager, Government Relations and providing support to the Human Resources Team with all Visa and Immigration requirements.

Key Duties and Responsibilities     

• Submit, Apply, follow up and receive all visas for employment, residence, corrections, cancellations and visit visas for full time Colleagues and short-term contractors.
• Be the external face of One&Only Royal Mirage and manage a strong business working relationship with the relevant government entities, main immigration and other key government organizations to facilitate the resorts requirements.    
• On a daily basis visit various government organizations to complete all required visa related transactions.
• Use the submission list from the government Admin assistant to arrange the medical appointments for all Colleagues which includes all the necessary documents.
• Handle all Colleague and contractor’s medical tests at government clinics to complete their residence visas. 
• Apply, follow up and receive all residence and employment visa corrections from the relevant government entities.
• Submit, follow up and receive all service letters for Colleagues.
• Follow up, receive and hand over all Colleague labor cards on a regular basis to the Government Relations team.
• Apply, follow up and receive all visa refund applications for the relevant government entities and communicate the same to the Government Relations team.
• Apply, follow and receive all Colleague family & dependent residence and visit visas and communicate the same to the Government Relations team.
• Submit, follow up and receive all residence and employment visa renewals for Colleagues and dependents respectively.
• Submit, follow up and receive all absconder immigration print outs and hand over the same to the Government Relations team.
• Submit, follow up and receive all residence and employment visa cancellation applications and hand over the same to the Government Relations team.
• Manage government entity visa portal reconciliation process on a monthly basis and send the same to finance.
• Manage and return all visa cancellation and exit papers to the relevant government entities on a monthly basis.
• Troubleshoot any guest tourist visa issues and assist the reservations department. 
• Manage all Colleague police cases and report the same to the Manager.
• Manage reconciliation file and updates the relevant government entities. 
• Prepare a weekly report of all key issues with the relevant government entities.
• Work in conjunction with the HR Department to ensure a seamless on-boarding process for all New Hires at all levels.
• Make use of HRMS & visa tracker reporting to ensure that no fines are paid for overstaying on any previous residence or employment visa cancellations or visit visas of newly hired Colleagues.
• Any and all other duties as may be assigned by the Manager, Government Relations Department.

Skills, Experience & Educational Requirements

• Ability to communicate with guests clearly and pleasantly in English and Arabic languages
• Minimum 3 – 4 years’ experience in a similar role is desirable in a 5-star hotel.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.