Assistant Manager, IT Applications
(17192)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About the Role
As Assistant Manager - IT Applications, you’ll ensure the seamless 24/7 operation of all major resort systems, from applications to infrastructure and data centers. You’ll lead a skilled team of IT specialists, drive strategic initiatives, and collaborate across departments to deliver innovative, reliable tech solutions.
Key Responsibilities
- Provide guidance to the IT Specialists in managing requests, incidents, and problems.
- Execute tasks and projects assigned by management in alignment with best practices and company policies.
- Oversee installation, maintenance, and support of all resort applications and IT infrastructure
- Provide 24/7 first-level support for major systems
- Manage vendor relationships and ensure SLA compliance
- Conduct root cause and trend analysis to improve service delivery
- Collaborate with business leaders to align IT strategy with operational goals
About you
We’re looking for a talented IT professional with 3–5 years of hands-on experience in a similar operational role, ideally within the hospitality sector. You should have strong technical skills in Opera PMS, database administration, and reporting, along with a proven ability to solve problems and lead teams effectively. A deep understanding of IT processes, hospitality systems, and current industry trends is essential. Most importantly, we value a proactive and analytical mindset, paired with a genuine passion for delivering excellence through technology and innovation.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
