Assistant Manager, Training - Aquaventure World
(15324)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
Main responsibility of the role is to create, implement and administer all job specific trainings in the Marine and Waterpark Division. Person in this role reports to Training Manager and works on launching and monitoring department specific as well as L&D supported initiatives for global learning.
Key duties and responsibilities:
- Support and develop the Departmental Trainers and Aquaventure Instructors to ensure that regular and consistent training is delivered to fulfil the needs of the division
- Take primary responsibility for all Aquaventure Waterpark training related matters, including but not limited to:
- Deputizing the Aquaventure Training Academy
- Accountability and management of third-parties including EIAC licensure and compliance, Ellis & Associates operational safety audits and guest experience audit standards such as Forbes, IFH and GRS
- Design, manage & maintain the Aquaventure VAT (Vigilance Awareness Testing) and internal audit program
- Oversee the management of licensure, in service training and onboarding required for Aquaventure Waterpark colleagues
- Manage and maintain IBCCES accreditation throughout the Marine & Waterpark division
- Assists the overall payroll contribution to the bottom line by means of efficient scheduling practices regarding training
- Assists with the anticipation and analysis of training needs to ensure a high quality guest experience.
- Performing disciplinary and counseling when needed to ensure accountability and performance expectations are met.
- Ensure positive working relationships and interactions with outside the division including, but not limited to: Procurement, Facilities Maintenance, Housekeeping, and Learning & Development
- Support Colleague Engagement initiatives to maintain engaged colleagues throughout the course of the year.
- Ensure 100% compliance in the operation at all times as per third party and local governing standards.
About You
We are looking for candidates with solid background in waterpark/theme park operations, ideally in a luxury environment. You should have Ellis & Associates Instructor license and experience working in a supervisory capacity within a large and diverse team. To succeed in this role you should have excellent communication skills which will enable you to effectively influence your team members, peers and stakeholders as well as handle conversations around coaching and personal development. Diligence and attention to details in completing administrative part of the job is necessary too. You need to be fluent with industry standards and proactively contribute to learning initiatives development.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
