Attendant, Sports & Leisure
(10734)
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
Greet all guests upon arrival, distribute towels, offer assistance with seating, opening umbrellas, and hand out complimentary guest amenities.
Key Duties and Responsibilities
• Understands the company’s objectives and standards, values, and culture of the company applying them on the job daily.
• Achieves customers’ expectations and performance targets of the department.
• Knowledgeable of pool facilities such as length and depth of all pools.
• Knowledgeable of hotel facilities and services to answer guest inquiries directly or by phone.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately, and follow up to ensure the guests' satisfaction.
• Identify and report defects throughout the pool area, and notify supervisors and concerned departments immediately of hazards, injuries, equipment, or processes that negatively affect the operations.
• Ensure the pool deck area including loungers, mattresses, side table & umbrellas are cleaned daily and all maintenance issues are reported to the Engineering department.
• Align and set up all pool deck furniture in the correct place, when setting up in the morning & closing in the evening.
• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
• Responsible for maintaining the cleanliness of the pool deck and facilities including collecting soiled towels and trash, moving chairs, and towels and cleaning signs.
• Work closely with other departments that are essential to ensuring a positive guest experience.
• Properly utilize performance feedback, recognition, training, and adherence to company policies, and legal requirements.
• Provide assistance/support to other departments when needed.
• Liaise with the kitchen on complimentary guest amenities including fruit skewers, and ice lollies as well as handing out/distributing amenities according to the set timings.
• Knowledge of the principles and practices of resuscitation, first aid, and CPR/PR techniques.
• Ensures Security awareness and safekeeping of all valuables trusted in your care (e.g. company’s equipment).
• Ensures awareness of emergency procedures and carries out tasks in emergencies.
• Ensures the cleanliness of all areas in the gym and its equipment, including the cardio-vascular area, resistance, and free weights area.
• Performs other duties as requested by superiors as and when required.
• Follows standard operating procedures and policies.
• Adheres to the Business Conduct and Ethics Policy.
• Adheres to the Conduct on Duty and in Public Areas policy.
• Adheres to the Telephone Standards.
Experience & Educational Requirements
• Diploma / Degree equivalent education.
• Diploma / Degree equivalent Hotel related education
• Physically fit for the position
• 1-year relevant experience in a 5-star hotel.
• Time management.
• Good communication skills, (written and verbal)
• People management experience
• Strong orientation towards customer service
• Highly organized and proactive and able to meet deadlines in a fast-paced environment
• Presentation skills
• Initiative and Commitment to Achieve
• Effective Communication
• Attention to detail
• Problem solving and decision making
• Leadership skills
• Customer focused
• Teamwork
• Interpersonal skills
• Strategic Thinking
Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
