CCTV Operator 
(12918)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an experienced CCTV Operator to join our team at One&Only Royal Mirage Hotel in Dubai.With the global growth of our brands, you will be an integral part of Resort’s success and your role goes beyond developing potential relationships with our clients. Where you will require to operate and monitor all systems, including CCTV, within the control room in a professional and efficient manner and to ensure integrity, accuracy and confidentiality of all information gained by compliance with quality standards and legislation. 

Key Duties and Responsibilities

• Perform duties according to the Duty Roster prepared by the Cluster Security Manager. 
• To operate and monitor all systems within the control room in an efficient manner ensuring that all work is undertaken in compliance with security operating procedure, legislation, and code of practice/ethics.
• To liaise with the police, service providers and internal concerned departments to ensure that appropriate use of the system.
• To include all evidential records and witness statements to a standard acceptable to the rules of evidence.
• To record all events and actions taken in a clear, legible, and accurate written occurrence book supported by the dedicated standards format.
• To provide an efficient and courteous radio and telephone answering service and deal efficiently with all enquires.
• To report equipment failure to the security supervisor to maximize operation of the system.
• To maintain a secure system for providing data in accordance with the regulations set up by Department of Protective Systems (Dubai Police) and to ensure the security of the control room and equipment is always maintained.
• To maintain the provision of information required by the cluster security manager and to assist the monitoring of the CCTV system in accordance with DPS regulations and the continuity and admissibility of evidential material.
• To support cluster security manager and assistant security manager by providing monitoring of the maintenance agreements to ensure full provision of the system.
• To be aware of your responsibilities in terms of health and safety including appropriate health and safety training.
• To ensure that you approach your duties taking into consideration gentle service.
• Assist in conducting investigations and prepare accompanying investigation reports for cases which occur within the Hotel.
• Keep peace and order within the premises of the Hotel in dealing with criminals, trespassers or difficult characters.
• Keep the Manager of Security constantly posted on all matters of security interest affecting the Hotel and the Department.
• Conduct regular and periodical checks and take immediate follow-up action on all systems including CCTV system.
• Attend meetings and in-service training conducted by the Department.
• The CCTV system operates 24 hours a day 365 days per year. As such the CCTV Operator will be required to operate on a shift basis to provide full cover for the scheme.

Skills, Experience & Educational Requirements

• Minimum 2 years’ experience in a similar capacity in a 5-star hotel.
• Knowledge of operation of the CCTV system.
• SIRA CCTV Operator License.
• Computer literate.
• Must be able to always maintain confidentiality.
• Understanding and ability to work in a multicultural environment tactfully and effectively

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.