Concierge Residences, One & Only One Za'abeel 
(18182)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

• Serve as a key point of contact for Homeowners and efficiently respond to guest enquiries and requests. 

• Act as an information resource by being well informed and aware of all activities and events happening within the Hotel as well as other Kerzner properties and throughout Dubai. 

• To be aware about UAE customs, history, and culture. 

• Be knowledgeable of all a la carte offerings for Private Homes as well as packages associated with housekeeping, maintenance and Vacant Residence Home Care services 

• Coordinate all a la carte services that Private Home Owners / Residents may avail including the payment and scheduling thereof and to ascertain the Private Home Owner/Resident satisfaction of the services availed. 

• To comply with the health, safety and hygiene policy and maintain high grooming standards. 

• Provide information, advice and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings etc. 

• Keep the Concierge Desk stocked with magazines, brochures, leaflets, maps, guides, and a range of information that are of interest to Homeowners. 

• Coordinate the collection, delivery, and storage of luggage with the Bell Attendants, and ensure all info is recorded. 

• Coordinate move in/move out of the One&Only Private Homes  

• Need to be familiar with Residential systems, policies and procedures 

• Any other duties as assigned. 

About You

• Bachelor's degree in hospitality management, business administration, or a related field. 

• At least one year of experience in a luxury hotel concierge role. 

• Excellent communication and interpersonal skills, with the ability to interact with Home Owners and staff at all levels. 

• Proficiency in Opera PMS, ALICE, SAGA is a plus. 

• Proficiency in English (oral and written),  

• Additional language would be a plus. 

• Extensive knowledge of the local area, including attractions, restaurants, events, and transportation options. 

• Knowledge of relevant regulations and laws related to hotel operations. 

• Ability to work flexible hours, including weekends and holidays. 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.