Concierge Team Leader
(11622)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About The Role
As the Team Leader in the Concierge Department, you will oversee the concierge department, leading and mentoring a team of concierge staff members. Your role is crucial in ensuring that guests receive personalized attention, guidance, and assistance throughout their stay, making their visit truly extraordinary. You must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team. You will assist the Assistant Chief Concierge by daily operation quality, supporting on manpower planning, training program, and ensuring all policies and procedures are followed.
About You
The successful candidate should have a Bachelor's degree in hospitality management or business administration with 2 years’ experience in a concierge management role in a luxury hotel environment. Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks. Proficiency in Opera PMS, ALICE, SAGA would be advantageous. Extensive knowledge of the local area, including attractions, restaurants, events, and transportation options as well as knowledge of relevant regulations and laws related to hotel operations are essential. You should be flexible to work different shifts, including weekends and holidays. Additional languages such as Arabic, French, Spanish, Russian, German or Mandarin are advantageous.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
