Counsellor, Kids Only, One & Only One Za'abeel
(18039)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About The Role
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To be present at arrivals and departures to greet the children
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Welcome, greets and assists guests with any request, enquiries and directions.
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Ensures all necessary Welcome/invitation letters/cards, Introduction letters and complimentary arrivals kits are always available and ready at appropriate times, according to KidsOnly Standard Operation procedures.
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Ensures that Standard Operation Procedures for all activities and excursions are exercised and practiced at all times.
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Ensures all necessary registrations forms/ activity waivers are ready at the reception and filled up properly by the parents or guardian.
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Actively promote and encourage the participation of guests in all activities and events.
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Ensure all SOP’s, Risk Assessments, policies and Procedures and Health guidelines are followed accordingly.
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Facilitates and co-coordinates all beach and non-beach activities, programs, excursions on or off the island.
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Constantly develops new activities and ideas to conduct activities better and in a more exciting approach
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Assists with preparing and organizing all KidsOnly activities as needed as well as Resort sponsored activities, in conjunction with Recreation, such as Family Fitness Challenge, Easter and Festive
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Ensures to update all the kids profile pertaining to their preferences, medical conditions/ allergies etc.
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Looks after the guests, who need special attention with utmost care, accuracy and tolerance
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Ensures that KidsOnly club and compound are neat and tidy at all times.
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Ensures that all KidsOnly club areas, within the assigned section, are kept clean and tidy at all times.
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Is responsible for inventory of all the items in the Kids Club.
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Informs the Assistant Manager/ Supervisor if the daily supplies need to be ordered
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Issue job requisition/ orders and repair and maintenance of outlet
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Shows initiative, suggests new services and anticipates guests’ needs and discusses with the Assistant Manager.
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Reports feedback to Assistant Manager on likes and dislikes of kids with regards to the activities and programs implemented.
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Always communicates customer complaints and compliments to the KidsOnly Assistant Manager.
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To have a good working relationship with the whole team.
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Complete other duties assigned by the KidsOnly Assistant Manager.
About You
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Childcare & Education graduate with recent and relevant Experience is an advantage
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Minimum of 1 year in a similar role is required
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Excellent communication skills
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Flexibility and multi- tasking skills
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Ability to work well independently as well as part of the team
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
