Director, Facilities - Atlantis The Royal 
(15800)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. 

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

Job Summary

Reporting to the VP Facilities, the Director of facilities within the operations department of The Royal Atlantis will oversee all related maintenance activities in regard to the estate and property; he/she manages all of the guest rooms, public area and restaurant civil maintenance and maintenance team members on a day to day basis. Additionally, he/she handles all of the real estate contracts, related Capital Expenditure works, outstanding Defect Liability Period (DLP) program and constructions projects, ensuring that all operations are in compliance with the Local Occupational Health and Safety Requirements.

Directs Facilities Management operations and future planning of resort facilities; establishes procedures for maintenance, repair and/or replacement of hotel & resort facilities, grounds and gardens, systems and equipment.

The department is seen as a vital service provider to the success of the operational functionality of the hotel. The hotel runs 24hours a day 365 days a year. Although the Director is not on duty for all this period he is expected to be contactable at all times, due to the nature of the functions he is responsible for.

Key Duties and Responsibilities

• System operations, maintenance and repairs, including planning, procurement of services, management of services,  scheduling regular maintenance, trouble shooting, management of maintenance contracts, maintenance of records and management of warranties.
• Hire, train, motivate and develop reporting staff members.
• Oversee all building repairs, maintenance and service contracts, to include but not limited to: Rooms and restaurant maintenance, civil works, pest control and, landscaping to ensure work is being completed to acceptable standards.
• Establish and maintain safety standards in facilities work activities and ensure proper use of chemicals and equipment in facilities maintenance and landscaping activities.
• Act as the executive specialist, providing support and advice on all construction projects.
• Oversee and manage all outstanding development dilapidations issues ensuring timely completion with minimum impact to guest experience.
• Liaise and work with the quality team to achieve and maintain Forbes Travel Guide rating.
• Manage inventory of all stored facilities equipment and spares, ensuring timely order and delivery to maintain continuity of standards.
• Liaise and work with all related stakeholders to ensure minimum impact on guest services such as restaurant outlets, pools and hotel so as to ensure maximum operation at all times with minimal downtime.
• Ability to read and understand MEP, Civil, Structural and Architectural drawings and conversant with Autocad, Microsoft Projects and PDF

Management of Team

• To build and foster collaborative relationships with other departments within the organization to stay informed and abreast of new initiatives, products, and services.
• Contribute to the preparation of the department budget and monitor the financial performance of a given area versus the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.
• Manage the effective achievement of objectives through setting individual objectives, managing performance, developing staff, and providing formal and informal feedback to maximize overall performance and team motivation while continuing to deploy resources effectively for growth and further strengthening the employee value proposition.
• Ensuring strategic execution of the team priorities with responsibility for business performance and budget management, while acting as an advisor for leadership team; requires the ability to partner, execute, and lead through influence and collaboration across the company.
• Managing and inspiring a talented and diverse group of colleagues and helping them develop and learn as they grow their careers.

Human Resources

• Responsible for HR leadership of direct reports and their teams (recruitment and selection, performance management (Appraisal/PDP), colleague development and motivation, counselling / disciplinary issues.
• Maintain and enhance the open-door policy to all colleagues providing advice and guidance when needed regarding their issues or concerns and/or grievances.
• Ensure that the hotels are fully compliant with Kerzner people processes and deadlines that govern all Kerzner properties. i.e., CES, SAP, Probation reviews etc.
• Ensure that the administration of the performance review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.
• Maximize productivity and achieve optimum staffing levels to minimize additional payroll costs.
• Talent Reviews are alive and active, and the target audience know why they are so important.
• Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers positively encouraged.
• Control the LTO in the operational departments in conjunction with the HR department to ensure that any areas of concern and monitored and rectified.
• Conduct regular coaching sessions with HOD’s to further develop both their technical and management skills.
• Manage the Engagement Survey process for the operational departments ensure that the follow up meetings are done, and the staff members have timely feedback.
• Conduct interviews when applicable.
• Review manning and re-recruitment of all positions

Skills, Experience & Educational Requirements

• Must have previous hands on experience in managing facilities, construction and fitout works at large scale luxury resorts
• Minimum 10 years experience in a similar position providing Facilities Management at 5 star Hospitality hotels
• Member of a recognized Engineering or Facilities Institute.
• Diploma or Degree in Civil Engineering.
• Ability to work with others to ensure the highest standards is maintained consistently.
• Experience in the Hospitality Industry at Forbes 5 Star Level.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.