Director, Housekeeping - Atlantis The Royal 
(16023)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. 

Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

Job Summary

This role is responsible for managing a smooth day to day operation of the Housekeeping Department which includes Public Areas, Uniform and Laundry. Responsible for departmental budget and achieving goals through strategic planning whilst providing all guests with high quality of service based on the established standards. In addition, motivating team members morale, enhance productivity levels, achieve departmental goals and exceed guest expectations. Director Housekeeping will ensure development of all direct reports and colleagues’ skills and competencies ensuring continuous career growth.

Key Duties and Responsibilities

• Effectively communicate with the Vice President Rooms to ensure aligning strategic plans and implementation of priorities.
• Ensure all team members are aware of all departmental objectives, standards and are kept informed of performance results.
• Ensure all team members are following ‘Resort Grooming Standards’ which reflects on brand image.
• Ensuring that the overall resort appearance in terms of cleanliness and sanitation is in line with the resort standards and in line with DTCM requirements 
• Be familiar with all DTCM standards as well as any changes if terms of requirements  
• Be familiar with all Health and Safety requirements and ensuring that they are adhered to in all areas of Housekeeping 
• Adheres to policies and procedures of the organization.
• Ensure that Housekeeping Department adheres to the resort security policies to ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by all team members.
• Monitor the JD power scores and all incoming Guest Satisfaction feed backs (Trip Advisor, internal complains) as well as comments to identify areas of improvement and establishing appropriate action plans
• Drive the continuous adherence to the LQA standards and ensure we achievement the highest scores  
• Monitor the CFS (Customer Feedback System) to ensure that all complaints are closed promptly aiming at guest’s satisfaction  
• Liaise closely with Front Office to ensure rooms are ready for guests upon arrival and minimize waiting time.
• To ensure that all V.I.P.'s, are checked prior to the arrival of the Guest for 100% readiness. 
• To ensure the daily coordination of laundry deliveries in and out of the hotel and carries out inspections at the outside laundry facility. 
• Assisting Vice President Rooms in all aspects of financial planning, forecasting, budgeting, monthly profit and loss statement analysis of all direct report departments.
• Monitor all the maintenance of Housekeeping equipment and identify requirements for capex for forthcoming year. 
• Continuously develop plans that controls and reduces cost and maximizing efficiency and workplace productivity within assigned budgets and without affecting guest experience.
• Oversee the labor planning to ensure productivity and adequate coverage delivering on guests’ expectations and satisfaction  
• Monitor the Housekeeping budget and overall expenses and ensure that the cost per occupied room is kept as per budget or below.  
• Monitor the linen laundry cost and ensure we are in line in budget and looking at ways to reduce the overall laundry costs 
• Established proper system to monitor all amenities and other operating supplies.
• Ensure regular inventory are conducted for uniform and operating supplies such as linen, chinaware, glassware, silverware and, etc.
• Established regular walkthrough for Guest Room, Public Area with facilities to ensure the upkeep at a high standard.
• Ensure that all Preventive maintenance programs are in place on consistent base and continuous 
• Liaise closely with contracted companies such as Pest Control, external façade & window cleaning and other relevant vendors to ensure an effective program is constituted and maintained. 
• Ensure regular monthly communication meetings and daily briefings are held within the departments.
• To establish the yearly departmental goals in line with the resort strategy and ensure they are monitored and achieved and review them on quarterly base in order to adjust with an action plan and meet objectives. 
• Participate of the hiring process of new recruits and ensure we employ the best candidates. To always create pipelines of candidates to ensure fill vacant positions efficiently 
• Ensure that training plans are in place in line with areas of improvements identified. 
• Coaches, counsels and disciplines staff, providing constructive feedback and mentoring opportunities to enhance performance and carries out any other job-related duties as requested by the resort.
• To ensure that Policies and Procedures are constantly reviewed and updated and used as training materials. The policies and procedures should be complaint to ISO standards
• Responsible for CES and to drive action for CES to ensure of overall Housekeeping team well-being and welfare 
• Reviewing the performance management of the team and ensure they are guided and coached on areas of improvement and drive recognition plans to drive motivation levels of the team  
• Coordinate with the Vice President Rooms all levels of colleague’s development and succession plans ensuring providing fair career growth opportunity, team efficiency, diversity, and enhanced competencies and skills.
• Ensure all colleagues are treated with dignity, respect creating a healthy workplace environment and increased motivation leve

Skills, Experience & Educational Requirements

• Two+ years successful experience in luxury 5-star hotel/resort, same position level or minimum Executive Housekeeper.
• Strong interpersonal and leadership skills
• High level of adaptability and self-motivation
• Strong administrative skills
• Communication skills
• Effective leadership skills and a strong work ethic.
• Excellent customer service skills.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.