Director, Housekeeping 
(15863)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. 

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

Director of Housekeeping is responsible for managing a smooth day to day operations of Housekeeping Department which includes Guest Rooms, Public Areas, Laundry and Minibar for Atlantis the Palm & Aquaventure World. He/she is to meet the budget and goals of the organization are achieved through strategic planning whilst providing all guests with high quality of service based on the established standards. In addition, he/she will motivate team members morale, enhance productivity levels, achieve departmental goals and exceed guest expectations. Director of Housekeeping will ensure development of all direct reports and colleagues’ skills and competencies ensuring continuous career growth.

Key Duties and Responsibilities

• Effectively communicate with the Executive Director Hotel Operations and Vice President Hotel Operations to ensure aligning strategic plans and implementation of priorities.

• Ensure all team members are aware of all departmental objectives, standards and are kept informed of performance results.

• Ensure all team members are following ‘Resort Grooming Standards’ which reflects on brand image.

• Ensuring that the overall resort appearance in terms of cleanliness and sanitation is in line with the resort standards and in line with DTCM requirements. 

• Be familiar with all DTCM standards as well as any changes if terms of requirements.  

• Be familiar with all Health and Safety requirements and ensuring that they are adhered to in all areas of Housekeeping 

• Adheres to policies and procedures of the organization.

• Ensure that Housekeeping Department adheres to the resort security policies to ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by all team members.

• Monitor all incoming Guest Satisfaction feed backs (Trip Advisor, post stay surveys, external audits, MOD program) as well as comments to identify areas of improvement and establishing appropriate action plans.

• Drive the continuous adherence to the Forbes standards and ensure we achievement the highest scores.  

• Monitor Hotlync to ensure that all complaints are closed promptly aiming at guest’s satisfaction.  

• Liaise closely with Front Office to ensure rooms are ready for guests upon arrival and minimize waiting time.

• To ensure that all V.I.P.'s, are checked prior to the arrival of the Guest for 100% readiness. 

• To ensure the daily coordination of laundry deliveries in and out of the hotel and carries out inspections at the outside laundry facility. 

• Assisting Executive Director Hotel Operations in all aspects of financial planning, forecasting, budgeting, monthly profit and loss statement analysis of all direct report departments.

• Monitor all the maintenance of housekeeping equipment and identify requirements for capex for forthcoming year. 

• Continuously develop plans that controls and reduces cost and maximizing efficiency and workplace productivity within assigned budgets and without affecting guest experience.

• Oversee the labor planning to ensure productivity and adequate coverage delivering on guests’ expectations and satisfaction.  

• Monitor the Housekeeping budget and overall expenses and ensure that the cost per occupied room is kept as per budget or below.  

• Monitor the linen laundry cost and ensure we are in line in budget and looking at ways to reduce the overall laundry costs 

• Established proper system to monitor all amenities and other operating supplies.

• Ensure regular inventory are conducted for minibar items and operating supplies such as linen, chinaware, glassware, silverware and, etc.

• Established regular walkthrough for Guest Room, Public Area with facilities to ensure the upkeep at a high standard.

• Ensure that all Preventive maintenance programs are conducted on consistent basis. 

• Liaise closely with contracted companies such as Pest Control, external façade & window cleaning and other relevant vendors to ensure an effective program is constituted and maintained. 

• Ensure the Housekeeping Department is supportive of company sustainable initiatives.

• Ensure regular monthly communication meetings and daily briefings are held within the departments.

• To establish the yearly departmental goals in line with the resort strategy and ensure they are monitored and achieved and review them on quarterly base in order to adjust with an action plan and meet objectives. 

• Participate of the hiring process of new recruits and ensure we employ the best candidates. To always create pipelines of candidates to ensure fill vacant positions efficiently 

• Ensure that training plans are in place in line with areas of improvements identified. 

• Coaches, counsels and disciplines staff, providing constructive feedback and mentoring opportunities to enhance performance and carries out any other job-related duties as requested by the resort.

• To ensure that Policies and Procedures are constantly reviewed and updated and used as training materials. The policies and procedures should be complaint to ISO standards

• Responsible for CES and to drive action for CES to ensure of overall Housekeeping team well-being and welfare 

• Reviewing the performance management of the team and ensure they are guided and coached on areas of improvement and drive recognition plans to drive motivation levels of the team  

• Coordinate with the Executive Director Hotel Operations for all levels of colleague’s development and succession plans ensuring providing fair career growth opportunity, team efficiency, diversity, and enhanced competencies and skills.

• Ensure all colleagues are treated with dignity, respect creating a healthy workplace environment and increased motivation level.

• Is flexible in working hours and scheduling as per resort requirements.

• Carries out any other job-related duties as requested by the resort.

Skills, Experience & Educational Requirements

• Two+ years successful experience in luxury 5-star hotel/resort, same position level or minimum Executive Housekeeper.

• Strong interpersonal and leadership skills

• High level of adaptability and self-motivation

• Strong administrative skills

• Communication skills

• Effective leadership skills and a strong work ethic.

• Excellent customer service skills.

• Efficient, well organized, and able to handle a variety of duties simultaneously.

• Professional manner, discretion, and appearance.

• Excellent English verbal and written skills. Multilingual is desirable

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.