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Director, Information Technology - PMO 
(16402)

 

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. 


Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

 

Job Summary

Responsible for the overall IT PMO strategy and its alignment to IT strategy and business strategy. Owns the IT project management process and responsible for process improvements. Manage the IT Projects Portfolio by ensuring project governance across all IT projects. Review programs/projects with respect to compliance to Jumeirah IT Project Management Framework, project risk management project resource management.  Overall responsible for IT projects portfolio success with respect to time, scope and budget.

 

Key Duties and Responsibilities

  • Strategize and formulate project management standards for IT. Incorporate best practices to Atlantis IT project management framework to improve effectiveness & governance of IT project management. 
  • Own and manage the IT project management process. Carry out identified process improvements to achieve the desired process maturity levels as per COBIT and PMI guidelines. Ensure that project management process measures are measured, reported and improved on an on-going basis.
  • Strategize, formulate and implement methodologies for IT project valuation based on best practice IT governance frameworks such as VAL-IT.
  • Ensure project governance by measuring compliance to IT project management framework and weekly IT PMO reviews.
  • Enforce project change management and control via compliance to ITPMF.
  • Chair the IT projects committee (ITPC). Ensure project progress, risks and issues are escalated for discussion to the appropriate organizational committees for resolution (ITPC/ITRC etc). 
  • Provide project management guidance & support to Jumeirah IT project managers with respect to project management best practices, project management framework, tools & techniques.
  • Manage the Enterprise Project Management environment to ensure availability of standard project management tools & templates to the Atlantis IT project community (Microsoft Project Server).
  •  Mentor and develop ITPMO team members. 
  • Any other duties as may reasonably be requested by the management.
  • Ensure quarterly and annual reporting of IT project portfolio progress reporting.
  • Establishing, administering and maintaining software and hardware installations that provides IT services to all Departments across both hotels, driving the IT Operations team to achieve operational efficiencies, liaising with department heads to gather requirements and determining deliverables according to business expectations.
  • Successful pre-opening implementation of business solutions and systems to support an integrated hotel campus.
  • Managing Vendor/Partner relations for technology supplies and project implementations, as well as interfacing with the business units until project completion. Ensuring Vendor/Partners comply with SLAs in terms of timeframes, deliverables, compliance and performance metrics.
  • Defining performance objectives for IT Operation teams, providing guidance and coaching.
  • In alignment with IT management ensure colleague engagement is front and center enabling continuous improvement.
  • Provide leadership to the team, guide and manage career development.
  • Maintain IT Security Policies and Procedures in accordance with Kerzner’s global IT Security baseline standards, ensure re-enforcement by the IT Operations team.
  • Liaising with IT VP, GM, Procurement and Departmental Heads to ensure Business/IT strategic alignment.
  • Provide guidance and assistance in creating and maintaining the yearly IT Budget for both The Royal Atlantis and Atlantis The Palm hotels.
  • Drive innovation and new IT business opportunities to further develop operational efficiencies across the resort campus, where applicable leverage economies of scale to reduce operator friction and save costs.
  • Formulation of relevant RFPs for expansion/upgrade/maintenance/replacement of IT systems and business solutions.
  • Providing advice on vendor/partner selection and driving decision based on what is financially and operationally best for the business.
  • Contributing to the reduction of operational cost by automating processes, managing IT expenditure and optimizing usage of current infrastructure.
  • Ensuring policies, standards, documentation, schematic diagrams are in place to implement, monitor, and maintain business solutions in accordance with governance and compliance best practices.
  • Ensuring all Kerzner IT standards, Policies and Procedures are adhered to, maintain best practices when it comes to application governance and PCI compliance.
  • Act as IT subject matter expert on all line of business applications, utilizing best practices, provide technical and governance guidance to other IT team members. Lead, influence, facilitate and educate IT members on continuous improvement opportunities.
  • Maintain, and develop comprehensive documentation of all software standards, software assets, contracts and hardware assets as well as system configurations
  • Coach, mentor, motivate and supervise IT team members and contractors, and influence them to take positive action and accountability for their assigned work.
  • Actively develops the team, identifies skills gaps and works with them to gain confidence, knowledge, and expertise. Works closely with colleagues to ensure a development path is outlined. Implements succession planning measures to ensure skills and knowledge are shared and internal resources are ready for the next step.
  • Conducts root cause analysis and trend analysis in relation to incidents and service requests, work closely with IT peers to develop solutions, assumes the role of Problem Manager.
  • Uses effective communication to inform stakeholders on an ongoing basis of IT updates
  • Builds and fosters internal and external relationships to drive IT initiatives forward
  • Prepare and report to VP-IT all IT related KPI’s
  • Provide Management and related support to other areas within the IT Department
  • Effectively communicate IT service delivery metrics to team members and stakeholders in a timely and clear fashion
  • Research and select best in its field IT Hospitality Hardware/Software to minimize risk and increase efficiency and speed.
  • Contribute to the Strategic planning of IT for Atlantis The Palm and The Royal Atlantis

 

Skills, Experience & Educational Requirements

  • Strong knowledge and practical experience of application support across hospitality solutions and integrations. (Opera PMS, Simphony, HotSOS, HSIA etc..).  Hands on knowledge of Microsoft products and platforms Office 365, Microsoft Windows server and desktop technologies, Active Directory, SCCM, SolarWinds. MCSE Certification or equivalent.
  • Strong technical skills with the ability to troubleshoot
  • Thorough understanding of IT security concepts and principles
  • ITIL and ITSM practical experience and knowledge
  • BA in computer science or related field
  • Strong interpersonal and communication skills
  • Strong transformational leadership skill
  • Strong organizational skills
  • Strong administrative abilities
  • Has previously worked in large scale dynamic environments
  • Ability to work under pressure, manage ambiguity, change, and time constraints

 

Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.


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