Director of Events 
(16068)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Director of Events to join the One&Only team at  One&Only Royal Mirage Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success and your role goes beyond developing potential relationships with our guests and colleagues. Where you will be responsible for revenue generation for Groups & Events out on sales calls visiting key clients and implementation of Groups handed over by Sales. You will lead and motivate junior team members to ensure yearly catering budget is achieved and surpassed and will implement management standards and quality guidelines in the Department set by the Director of Sales & Marketing. 

Key Duties and Responsibilities

• To lead, train, develop, and support the Groups & Events Team
• To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts
• To ensure all inquiries are responded to within 24 hours and to follow up to ensure the client has received the information and clarify questions
• To ensure proper group handover is received from Rooms Sales for flawless execution.
• To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely manner
• To ensure follow up on lost business and bring information about them to the knowledge of the department superior
• To be aware of all market trends and share it to team so that a collective action can be implemented
• To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients
• To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them
• To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile
• To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel
• Develop and implement new sales strategies, tactics and action plans for account base
• Ensure and update current account information in Opera and hard files
• Responsible for continually monitoring business blocks in order to ensure a more accurate forecast
• Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly
• Conduct pre-conference BEO meetings to ensure key departments fully aware of relevant details pertaining to group
• Ensure team are Following up post-event to address any issues whilst soliciting return business
• Attend departmental communication meetings and sales and operations meetings
• To consistently interact with key clients focusing on high profile guests
• To be aware of all fire, health, safety, emergency and security procedures in the hotel
• To keep Director of Sales & Marketing promptly and fully informed of all problems or concerns so that corrective action can be taken on time
• To adhere to the Department and Hotel’s standard operating procedures (SOP’s)
• To ensure strict confidentiality of information in the Department and Hotel
• To carry out duties, projects and other assignments as required by Director of Sales & Marketing

Skills, Experience & Educational Requirements

• Minimum 3 years’ experience in a sales position, preferably at an international 5-star hotel
• Degree/Diploma in Hotel Management / Business Administration
• Strong knowledge of Opera & Microsoft Office
• Understands the local culture and have worked in the region
• Fluency in English, written and spoken
• Fluency in Arabic, written & spoken is an advantage

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

We Thank You for your interest at Kerzner – The One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.