Director of Rooms 
(12384)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an experienced Director of Rooms to join One&Only Royal Mirage Hotel in Dubai.

With the global growth of our brands, you will be an integral part of Resort’s success and your role goes beyond developing potential relationships with our clients where you will be responsible for leading the Rooms Division Team in the provision and delivery of personalized Guest Care and Relations, to enhance the guest experience of the hotel. He/ she is responsible for providing all guests with quality service while maximizing room revenue, productivity and developing managers and colleagues.

Key Duties and Responsibilities

• Coordinate the organization and administrative functions in all areas of the Rooms Division.
• Oversee the operation and co-ordination of the operating department through their respective managers.
• Provide solutions to improve problem areas and assist in implementing corrective measures.
• Ensure that monthly financial outlooks and results are accurate and on target in particular monitoring all Rooms expenses to ensure that they are kept in line with budget.
• Coordinate the implementation of and enhancement to minimum standards of guest service.
• Strive to increase the level of guest satisfaction through associate development and quality image.
• Handle all guest concerns and ensure effective follow up.
• Monitor all VIPs, guests, and their requests.
• Handle all guest complaints expeditiously to complete resolution.
• Respond quickly to guest requests or complaints in a friendly manner, taking the appropriate action to resolve matters. Follow up to ensure complete guest satisfaction. 
• Oversee employee and leader planning, recruitment, selection and development through goal development and coaching.
• Ensure staffing is maintained at an appropriate level to match business demand.
• Participate in all regular and ad hoc operational meetings and in the formulation of strategic business plans.
• Become involved and active within hotel committees and activities.
• Oversee performance reviews, training, and development of all Rooms Division staff to achieve hotel service quality standards.
• Motivate colleagues and establish a productive working environment at the hotel.
• Analyze reports and communicate information to staff and appropriate departments.
• Work closely with Maintenance Department to ensure processes are in place for immaculate and fully functioning guest rooms and public spaces.
• Ensure that colleagues are always attentive, friendly, helpful, and courteous to all guests, managers, and other colleagues.
• Network within the industry and keep up to date on current trends.

Suitable candidate will be reporting directly to the Hotel Manager and should have a minimum of 4-5 years’ managerial experience in a similar position in luxury resorts or five-star hotels. He/She must have excellent knowledge of all aspects of Rooms Division Operations, excellent organizational and administrative skills. He/she must have excellent communication skills in all aspects professional and appropriate business appearance and presentation. Candidate should be knowledgeable in 5 Star Forbes and LQA. Strong in opera structure and financial acumen with TSA upselling scheme. An additional language will be highly regarded. Candidate should have bachelor’s degree in hospitality management. Middle East/GCC experience is an advantage.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV which includes a recent ID picture of you. Applications that do not meet the requirements will not be considered.

We Thank You for your interest at Kerzner – The One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.