Door Attendant
(20272)
Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world’s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.
Job Summary
This The Door Attendant is responsible for ensuring that all guests are warmly greeted according to the Hotel standards and assist with luggage. This includes assisting guests with loading and unloading luggage, opening the car door, hotel door, escorting them to the reception desk and introducing them to the receptionist along with the guest’s name. The role requires anticipating guest needs, responding promptly to requests, and always maintaining a courteous and friendly demeanor. The individual required excellent customer service and creating a welcoming environment.
Key Responsibilities
- Greet guests, visitors and residents with a friendly and professional manner.
- Open and close the Hotel doors upon arrival and departure.
- Maintains a high level of knowledge about Meydan Hotel facilities and services as well as Dubai and other Meydan properties to be equipped to answer guest enquiries and questions.
- Open and close the car/ taxi doors for the guests, visitors and residents upon arrival and departure.
- Communicate with guests effectively, well responds in timely manner.
- Works in a team, i.e. caring about other team members and different nationalities.
- Assist the guests with directions and general information.
- Welcomes guests and assist with baggage, packages, briefcases etc.
- Establishes a good rapport with the guests.
- Monitor the Hotel entrance area to ensure safety and security.
- Assist the guest with luggage or packing if required.
- Organize taxis or Hotel transportation if requested.
- Coordinate with Concierge and reception when necessary.
- Maintain cleanliness and organization of the main Hotel lobby.
- Listen to the guests, strive to respond as quickly as possible to all requests made by guests.
- Report suspicious activity or incidents to supervisor or Security.
- Distributes newspaper to guest rooms and other areas as and whenever necessary
- Handles guests’ requests/enquires in a professional and helpful manner.
- Maintains updated and relevant information to handle guests enquiries.
- Maintains all quality standards and procedures from guest’s pre-arrival to guest’s arrival, to guest’s in-house stay to guest’s departure.
- Coordinates and ensures timely deliveries and collections of guests’ luggage.
- Ensures proper records are maintained for all guests’ deliveries.
- Handles guests’ requests/enquires in a professional and helpful manner.
- Maintains updated and relevant information to handle guests enquires.
- Maintains all quality standards and procedures from guest’s pre-arrival to guest’s arrival, to guest’s in-house stay to guest’s departure.
- Maintains a high level of productivity and cost efficiency within the department.
- Supports and reviews the current procedures and practices to ensure a high level of customer and owner satisfaction.
- Reports any unusual situation, fire or safety hazards, and damaged items needing repair to his line manager
- Constantly on your feet.
- Complies with the hotel’s health, safety and hygiene policy and maintaining high grooming standards,
- Reports for duty punctually always wearing the correct uniform and name badge.
Skills, Experience & Educational Requirements
- Completed Secondary School education
- 2 years in similar position in a five-star hotel.
- Basic computer knowledge.
- Strong orientation towards customer service
- Highly organized and proactive and able to meet deadlines in a fast-paced environment
- Initiative and Commitment to Achieve
- Effective Communication
- Attention to detail
- Problem solving and decision making
- Customer focused
- Teamwork
- Interpersonal skills
- Language Skills: Excellent spoken and written English, with proficiency in additional languages considered an advantage.
Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
