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Experience Centre Agent 


Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.


About The Role


• Coordinate and handle the daily Sports & leisure operation including activities, pool operation, gym facilities and lifeguarding.

• Manages all areas of responsibility within the Sports & Leisure department including the Gymnasium, Swimming Pool, Pool area, Activities, services and team buildings.

• Ensures all policies and procedures are followed and guest are given a friendly, courteous, informative and efficient service, as well as manage the operations ensuring that standards are maintained to achieve maximum guest satisfaction. 


Key Duties And Responsibilities 

• Understands the company’s objectives and standards, values and culture of the company applying them on the job daily.
• Achieves customers’ expectations and performance targets of the department.
• Ensures Security awareness and safe keeping of all valuables trusted in your care (e.g. company’s equipment).
• Ensures awareness of emergency procedures and carries out tasks in emergency situations.
• Demonstrates correct way to use exercise equipment
• Ensures the cleanliness of all areas in the gym and its equipment, including cardio-vascular area, resistance and free weights area, studio and the gym office / assessment room (free of health and safety hazards)

• Ensures that all guests/ members appointments are checked in advance and roster planned accordingly

• Provides guests with professional, efficient and friendly service

• Co-ordinates appointments and ensures the co-operation between Instructors

• Participates in any scheduled training program

• Performs other duties as requested by superiors as and when required

• Performs all duties of Fitness Instructor and Lifeguard

• Undertakes monthly feedback sessions for all team members

• Follows standard operating procedures and policies

• Adheres to the Business Conduct and Ethics Policy.

• Adheres to the Conduct on Duty and in Public Areas policy

• Adheres to the Telephone Standards.

• Make bookings and follow up on bookings for activities on the computer.

• Supervises the daily towel counter operation, ensuring each guest is assisted according to the required standard, escorted to his/hers sun lounger and all relevant check in procedures for day visitors are followed.

• Assist in developing and execution with the events department various team building activities as well as special calendar event days.

 • Conducting and attending department and property meetings and filling in for lifeguards and attendants as needed.

• Draws up the monthly duty roaster including the lifeguard rotation.

•  Performs other duties as requested by superiors as and when required


Skills, Experience & Educational Requirements

•    Leading
•    Mentoring/Developing
•    Supporting recruitment
•    Team conflict Management
•    Monitor staff welfare
•    Take initiatives to drive motivation levels of the team

•    Working knowledge of human anatomy, kinesiology and training principles
•    Strong orientation towards customer service
•    Highly organized and proactive and be able to meet deadlines in a fast-paced environment
•    Presentation skills




Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.