Host/Hostess
(14463)
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
Welcomes guests, handles table reservations, controls the flow of guests, supervises the assigned station/ section, and serves (if needed) Food & Beverage to guests in a courteous, professional, efficient, and flexible manner consistent with established performance and productivity standards in any of the Food & Beverage Outlets (Restaurants, Bars, Room - Service, Banquets) to maximize guest satisfaction.
Key Duties and Responsibilities
• Welcomes each guest that comes to the restaurant and ensures they are made comfortable while they wait for their tables
• Leads guests to the reserved table or the available table of guest’s choice.
• Makes sure that each table has a waiter attending to the guests.
• Addresses guests' service needs in a professional, positive, and timely manner.
• Anticipates guests' service needs, including asking questions of guests to better understand their needs watching/listening to guest preferences, and acting on them whenever possible.
• Engages guests in conversation regarding their stay, property services, and area attractions/offerings.
• Assists individuals with disabilities, including assisting visually, hearing, or physically impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way).
• Offers assistance with children's requirements.
• Handles guest inquiries courteously and efficiently and reports guest complaints or problems to supervisors if no immediate solution can be found and ensures follow-up with guests.
• Understands all food and beverage items on the menu and the ability to recommend food & beverage combinations and up-sell alternatives.
• Establishes a rapport with guests, maintaining good customer relationships.
• Performs all duties and tasks in the assigned Place of Work to the standard set.
• Adapts to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• Ensures that health, hygiene, and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures
• Ensures the food hygiene and safety of the outlet by ensuring that all equipment is working properly and is trained to work safely with it.
• Performs opening and closing procedures established for the Place of Work as assigned.
• Assists in controlling the requisitioning, storage, and careful use of all operating supplies and equipment
• Ensures that the Place of Work and surrounding area is kept clean and organized at all times by keeping the glasses clean and the bar area orderly; to clean and polish glassware, chinaware, hollowware, and flatware; cleans all spillage during service time and closing; cleans soiled glass and wipes all.
• Set up tables and bars as per Food & Beverage standards.
• Monitors operating supplies by maintaining and controlling established food & beverage par stock and operating supplies to ensure smooth operation and to reduce spoilage and wastage.
• Ensures the discrepancies in the potential food & beverage costs satisfactorily.
• Assists other employees to ensure proper coverage and prompt guest service.
• Assists in carrying out quarterly, bi-yearly, and yearly inventory of operating equipment as well as conducting monthly par stock.
• Supports on the up-selling program and promotion happening.
Experience & Educational Requirements
• F&B / Hospitality Vocational certificate or diploma or its equivalent
• Basic Food Hygiene Training.
• 1 year in a similar position in a five-star hotel
• Hotel School – 6 months to 1 year Internship
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Teamwork
• Effective Communication
• Hard working
• Flexible
• Adaptable
• Friendly
• Patient
Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
