Hostess
(21712)
Rare Finds is a collection of extraordinary resorts rooted in their destination and shaped by its people. Each destination celebrates the stories, culture and character of its surroundings, creating meaningful experiences that could only exist in that place.
Set among Dubai's sweeping dunes, Bab Al Shams Desert Resort is a timeless treat shaped by the spirits and traditions of the desert. Rooted in Emirati culture, the resort brings guest closer to the stories, flavours and rituals of the land through authentic encounters and shared experiences. From desert adventures to moments of gathering and celebration, every stay reveals a deeper connection to the heritage, people and enduring beauty of the desert.
About The Role
Welcomes guests, handles table reservations, controls the flow of guests, supervises the assigned station / section, and serves (if needed) Food & Beverage to guests in a courteous, professional, efficient and flexible manner consistent with established performance and productivity standards in any of the Food & Beverage Outlets (Restaurants, Bars, Room - Service, Banquets) in order to maximize guest satisfaction.
Key Duties and Responsibilities
• Welcomes each guest that comes to the restaurant and ensures they are made comfortable while they wait for their tables
• Leads guests to the reserved table or the available table of the guest’s choice.
• Makes sure that each table has a waiter attending to the guests.
• Addresses guests' service needs in a professional, positive, and timely manner.
• Anticipates guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Engages guests in conversation regarding their stay, property services, and area attractions/offerings.
• Assists individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way).
• Offers assistance with children's requirements.
• Handles guest enquiries courteously and efficiently and reports guest complaints or problems to supervisors if no immediate solution can be found, and ensures follow-up with guests.
• Understands all food and beverage items in the menu and has the ability to recommend food & beverage combinations and up-sell alternatives.
• Establishes a rapport with guests, maintaining good customer relationships.
• Performs all duties and tasks in the assigned Place of Work to the standard set.
• Adapts to rotate within the different sub-departments of the Food & Beverage Division or any other Department of the hotel as assigned.
• Ensures that health, hygiene, and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures
• Ensures the food hygiene and safety of the outlet by ensuring that all equipment is working properly and are trained to work safely with it.
• Performs opening and closing procedures established for the Place of Work as assigned.
• Assists in controlling the requisitioning, storage, and careful use of all operating supplies and equipment
• Ensures that the Place of Work and surrounding area is kept clean and organized at all times by keeping the glasses clean and the bar area orderly; to clean and polish glassware, chinaware, hollowware, and flatware; cleans all spillage during service time and closing; cleans soiled glass and wipes all.
• Sets up tables and bars in accordance with food & beverage standards.
• Monitors operating supplies by maintaining and controlling established food & beverage par stock and operating supplies to ensure smooth operation and to reduce spoilage and wastage.
• Ensures that the discrepancies in the potential food & beverage cost are satisfactorily addressed.
• Assists other employees to ensure proper coverage and prompt guest service.
• Assists in carrying out quarterly, bi-yearly, and yearly inventory of operating equipment as well as conducting monthly par stock.
• Supports on the up-selling program and promotion happening.
Experience & Educational Requirements
• F&B / Hospitality Vocational certificate or diploma, or its equivalent
• Basic Food Hygiene Training.
• 1 year in a similar position in a five-star hotel
• Hotel School – 6 months to 1 year Internship
• Initiative and Commitment to Achieve
• Attention to Detail & Quality
• Teamwork
• Effective Communication
• Hard working
• Flexible
• Adaptable
• Friendly
• Patient
Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
