Hotel Manager, One&Only One Za'abeel 1 
(19820)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

We are seeking an exceptional Hotel Manager to lead the performance of One&Only One Za’abeel, overseeing a complex and highly curated ultra-luxury operation. This role requires a strong Food and Beverage background combined with a deep understanding of Rooms and Spa, ensuring continuous elevation of the guest experience across every touchpoint.

Key Responsibilities

• Lead operational and financial performance across a diverse destination dining portfolio, while delivering a seamless, innovative, and continually evolving guest experience within Rooms and Spa
• Drive revenue, productivity, and cost optimization through detailed analysis of financial performance, payroll, and departmental results
• Elevate Food and Beverage concepts, execution, and guest engagement across multiple venues, experiences, and activations
• Provide guidance and challenge to the Director of F&B on innovation, trends, and competitive positioning
• Ensure outlet concepts, programming, and experiences align with brand standards and market positioning
• Drive cross-functional alignment between F&B, Rooms, Entertainment, Marketing, and Revenue team
• Continuously enhance Room offerings, focusing on personalization, service delivery, and overall product quality
• Partner with departmental leaders across Food and Beverage and Rooms to build a seamless guest experience
• Champion innovation, implement best practices, and drive continuous improvement across all areas of the resort
• Maintain strong oversight of labour productivity, cost control, purchasing, and inventory management
• Ensure all operations align with One&Only brand standards and ultra-luxury service expectations
• Partner closely with the General Manager to shape and lead a high-performing senior leadership team, creating a culture defined by energy, creativity, and genuine connection, where both guests and colleagues experience moments of joy, recognition, and belonging

Candidate Profile

• Extensive experience in ultra-luxury hospitality environments
• Strong background in Food and Beverage, ideally within complex or destination dining operations
• Solid understanding of Rooms and Spa operations within a luxury resort setting
• Proven financial acumen, including P&L management, budgeting, and forecasting
• Strong knowledge and practical application of Forbes Five-Star standards, with a clear understanding of luxury service delivery, quality assurance, and guest journey mapping
• A visible and inspiring leader who brings together culinary and service excellence under one cohesive vision, leading from within the operation to energise teams, elevate performance, and shape the guest experience through real-time engagement
• Strong commercial awareness and ability to drive performance in a dynamic environment
• Excellent communication, decision-making, and stakeholder management skills

What We Are Looking For

• A visible and hands-on, inspiring leader who thrives in a fast-paced, high-profile environment, with a strong presence on the floor and ability to drive team performance
• A passion for creating distinctive guest experiences and continuously elevating every aspect of the operation
• A strategic mindset with the ability to balance creativity, quality, and commercial performance
• Experience in the Middle East in similar roles is desirable
• Great interpersonal and communication skills, building strong relationships with owners, senior leaders, colleagues, and guests.
• Strategic vision and leadership, aligning all departments with long-term business and brand goals.
• Commercial focus and results orientation, driving revenue, profitability, and operational efficiency.
• Guest service excellence, ensuring personalized, instinctive luxury experiences at scale.
• Innovation and continuous improvement, enhancing processes and adapting to changing needs.
• Coaching and talent development, building high-performing teams through development and feedback.
• Integrity and professional conduct, consistently modeling strong values and ethical leadership.

If you are a driven and inspiring leader with a passion for ultra-luxury hospitality, we invite you to be part of shaping exceptional experiences at One&Only One Za’abeel.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.