Housekeeping Coordinator 
(20200)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

The Housekeeping Coordinator is responsible for the smooth and efficient operation of the housekeeping office as the centre of the housekeeping department. They provide an informed and current source of information as the representative of the Housekeeping Department on a daily basis for Front Office and other related Resort Departments.

Key Duties and Responsibilities

• Check and Read email ensuring that all work related information are noted and pass onto the Housekeeping Team Leader / Housekeeping Manager / Director of Housekeeping
• Allocate Room Assignments, and ensuring that important information such departure time and arrival times and any Special Requests are noted on Housekeeping Attendants and Team Leaders list and highlighted.
• Answer all housekeeping office incoming telephone calls correctly recording messages and deliver promptly
• Maintain an accurate record of out of order, VIP, Long stay, expected arrivals and departures, function and group rooms.
• Handle any guest complaints in accordance with the accepted procedure and immediately advise the Director of Housekeeping, Housekeeping Manager and/or Team Leaders in order that they remain informed and aware how the matter is rectified.
• Ensure that special all guest requests are accurately recorded, communicated and immediately attended to.
• Ensure that all resort key procedures are followed carefully and maintain an efficient record of use.
• Prepare the daily work allocation for room attendants and maintain all necessary books required for daily control
• Prepare the Daily Coordinator Forecast.
• Report any maintenance issues raised by room attendants, supervisors and housemen and make a follow up to ensure that work are completed prior to guests arrival.
• Keep an effective and up to date filing system.
• Responsible for the tidiness and cleanliness of the housekeeping office areas at all times.
• Update Housekeeping noticeboards as required.
• Organize babysitting requests for guests, ensuring that both guests and Sitter are informed of the arrangement and confirmation.
• Maintain knowledge of:
  • All hotel services/features and hours of operation.
  • Guest room layouts, bed types, decor, appointments, amenities, locations, numbers/names.
  • Housekeeping services available for guests.
  • Available laundry/dry cleaning services and hours of operation.
• Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
• Maintain complete knowledge in the use of all office equipment, computer and manual systems.
• Access all functions of computer according to specifications.
• Set up work station with necessary supplies and resource materials; maintain cleanliness throughout shift.
• Complete supply requisitions and submits to Manager; stock office supplies upon receipt.
• Print designated reports and distribute accordingly.
• Update room status report in accordance with departmental procedures.
• Contact Team Leader to resolve discrepant rooms.
• Monitor and track status of out-of-order rooms; update accordingly.
• Prepare work orders for maintenance repairs and distribute to Engineering.  Monitor completion of work orders submitted.
• Communicate departmental and guest needs as they arise with respective Housekeeping personnel by beeper.
• Answer Housekeeping telephone within 3 rings, using correct salutations and telephone etiquette.
• Document all guest requests for Housekeeping items/services and assign to respective personnel/ departments for completion.  Follow up on guest satisfaction.
• Issue Housekeeping items to Housekeeping Attendants for delivery to guest rooms.  Follow up on return of items.
• Document, organize and store all lost and found items brought into Housekeeping.  Document guest inquiries for lost items; retrieve found items and coordinate return to guests in accordance with hotel specifications.
• Establish and maintain filing procedures.
• Retrieve and distribute departmental mail.
• Type correspondence and reports as assigned.
• Maintain security and accurate record of all guest room keys issued to Housekeeping staff.
• Prepare employee daily/weekly payroll and submit to manager.
• Handle guest complaints by following instant pacification procedures, ensuring guest satisfaction.
• Promote positive relations with guests and employees.
• Document pertinent information in departmental log book.
• Review status of incomplete work and follow up actions with manager before leaving.

Skills, Experience & Educational Requirements

• Ability to clearly communicate with proper grammar in English with guests/visitors, management and hotel colleagues to their understanding.
• Ability to provide legible communication.
• Ability to compute basic mathematical calculations.
• Knowledge of computers and common programs such as Word, Excel, Powerpoint, etc.
• Familiarity with preparing statistical reports.
• Previous training in guest relations.
• Previous experience in hospitality industry, preferably in Housekeeping.
• Ability to input and access data in computer.
• Ability to promote positive relations with all telephone callers.
• Ability to ascertain callers' needs and comply with such to ensure callers' satisfaction.
• Ability to be a clear thinker who can remain calm in pressure situations.
• Ability to focus attention on details, be well organized and follow up
• High school diploma or equivalent; hospitality education preferred.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.