Housekeeping Ordertaker 
(20245)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Gleaming in the vibrant heart of New Dubai, enveloped in private sands and luxuriant gardens, One&Only Royal Mirage is a sanctuary of traditional splendour where indulgence and excitement gloriously combine. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Key Duties and Responsibilities

• Answer all incoming calls to the housekeeping office promptly and courteously.
• Record and relay guest requests (e.g., extra amenities, cleaning service, laundry pickup) accurately to the concerned staff.
• Maintain clear communication between Housekeeping, Front Office, and Engineering departments.
• Log all maintenance requests and follow up to ensure timely completion.
• Keep track of room status updates (vacant, occupied, dirty, clean, out of order, etc.) and update records accordingly
• Handle and record all lost and found items according to hotel policy.
• Monitor and update the daily room discrepancy report in coordination with the Front Office.
• Prepare daily reports such as Room Status Report, Occupancy Report, and Attendant Assignment Sheet.
• Support supervisors and attendants by providing necessary supplies, keys, or information.
• Maintain filing systems for housekeeping records, reports, and logs.
• Ensure all entries in the order-taking logbook are clear, accurate, and up to date.
• Track and manage guest supplies and amenities requests for inventory purposes.
• Handle guest inquiries and requests efficiently and professionally.
• Ensure guest satisfaction by following up on service requests and confirming completion.
• Communicate guest preferences or complaints to supervisors for action.

Skills & Competencies:

• Excellent communication and telephone etiquette.
• Strong organizational and multitasking skills.
• Good computer skills (especially PMS, MS Office, and internal communication systems).
• Knowledge of hotel operations and housekeeping procedures.
• Ability to remain calm and efficient under pressure.
• High attention to detail and accuracy.

Qualifications:

• High school diploma or equivalent; hospitality education preferred.
• Minimum 1–2 years of experience in a similar role or in housekeeping/front office operations.
• Proficiency in English (additional languages are an advantage

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.