Information Technology Supervisor
(13318)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an I.T. Supervisor to join the I.T. team at One&Only The Palm Hotel in Dubai.
With the global growth of our brands, you will be an integral part of the resort’s success and your role goes beyond developing potential relationships with our guests and colleagues. Where you will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel.
Key Duties and Responsibilities
- Contribute to the establishment and maintenance of IT operations to support the administration and service delivery needs of the resort.
- Commissioning, migrating and decommissioning hardware, software, and network infrastructure and user access to support the needs of colleagues.
- Performing user management support for user accounts.
- Undertaking routine maintenance and checking of networked workstations and other peripherals.
- Following acceptance testing for new IT equipment.
- Installation, configuration and removal of standardized software onto systems as advised by the Cluster Director of I.T.
- Accurately recording, administering and managing lifecycle of assets and software licenses through IT asset management system.
- Maintaining IT knowledge base with system documentation, procedures and help sheets
- Proactively monitor system security patches and malware updates to ensure currency and correct deployment
- Proactively administering backup and recovery operations by maintaining and monitoring backup equipment and data.
- Analyzing backup issues and report findings to Cluster Director of I.T.
- Undertaking some web or system development as required
- Regularly backup and manage the Resort’s Internet site, ensuring security patches for modules are tested on the test site prior to updating the live site.
- Producing and running system and network monitoring reports and utilities.
- Accurately administrating and managing the Helpdesk system and processes.
- Providing colleague support to users and ensuring that user’s requests are understood, properly documented and prioritized.
- Responding to assigned job requests in a timely fashion and communicating with or escalate to other team members to optimize client response times.
- Investigating issues and accurately recording actions taken, diagnostic information, outcomes and time taken in the support log.
- Ensuring all helpdesk requests are completed and outcomes are communicated to colleagues.
- Developing procedures and help sheets to assist with instructing colleagues with appropriate practices.
- Continually seeking opportunities to increase internal client satisfaction and deepen customer relationships.
- Research and understand new IT technologies and apply these to work situations under the direction of Cluster Director of I.T.
- Assist with disaster recovery readiness and contingency plans
- Undertake any other ICT tasks or responsibilities as requested by Cluster Director of I.T.
Skills, Experience & Educational Requirements
- 2 years’ experience in IT operation in 5 star hotels
- Tertiary Qualification in Computing or similar field
- Microsoft certification MCITP or other similar industry certifications
- Working knowledge of SharePoint and Exchange 2010
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
