About The Role 

• Collaborate closely with the Front Office and Guest Services teams to ensure a seamless arrival and departure experience for all guests. 

• Greet and welcome guests warmly, always with a sincere smile and engaging presence. 

• Escort guests to the lobby, outlets, or other areas of the property, and when needed, provide a thorough room orientation in line with Forbes and LQA standards. 

• Offer guests the One Welcome experience upon arrival, including serving refreshing amenities such as juice, water, or chilled towels while they wait in the lobby. 

• Assist guests with luggage handling, car parking, and transportation arrangements as needed. 

• Proactively support guests throughout their stay by responding to their needs and anticipating any special requests. 

• Create moments of Joy by delivering personalized experiences, recognizing guest preferences, and supporting the Host team with in-room setup and special touches. 

• Maintain in-depth knowledge of all hotel outlets, operating hours, menus, facilities, and available activities (both on and off property) to confidently act as a trusted brand ambassador. 

• Be fully informed about the property, local area, culture, arts, nature, and current events to provide genuine and insightful recommendations to guests. 

• Respond to guest inquiries and requests in a professional, friendly, and caring manner, taking action or directing them to the appropriate team members when necessary. 

• Keep guests informed about any on-property events or temporary changes (e.g., closed areas, fireworks) that may impact their stay. 

• Share VIP arrivals and notable guest movements in the team WhatsApp group to ensure all departments are aware and fully prepared. 

• Uphold and exceed LQA and Forbes standards in all guest interactions and service delivery. 

• Represent the One&Only brand with pride, acting as a true ambassador who helps create unforgettable experiences and lasting memories. 

• In addition to their direct reporting line within the Host Department, the Lobby Host will also report to the designated supervisor/manager located in the Level 1 lobby for daily assignments and overall coordination. 

About You 

• Education: High School completed; University Degree is a plus 

• Exceptional communication and interpersonal skills.  

• Minimum of 1 year of experience in guest relations or a similar role in a luxury hotel   

• Detailed oriented with a strong eye for details   

• Guest drive, team player, flawless communicator, passionate, well organized, details oriented and flexible. 

• Excellent problem-solving and decision-making abilities   

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously 

• Fluent in English, both written and oral   

• Knowledge of other languages is an advantage