Lobby Hostess
(9367)
Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.
Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.
About The Role
Lobby Hostess is responsible for welcoming and initiating the overall first impression of our guest’s arrival experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Key Duties And Responsibilities
- Creates positive, memorable, and efficient guest interactions within the hotel lobby.
- Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
- Proactively greets guests within the lobby environment, identifying needs and fulfilling them appropriately.
- Monitors traffic flow and guest queues within the lobby; directing guests as appropriate to minimize wait times.
- Manages queuing system and procedures in accordance with property policies.
- Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
- Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
- Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
- Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
- Exceeds standards for personal appearance and grooming at all times.
Miscellaneous
- STAFF DISCIPLINE: Assists in the implementation of the Hotel’s Code of Discipline.
- TRAINING and EMPLOYEE ACTIVITIES: Attends scheduled training and participates in company-initiated employee activities
- LOST AND FOUND: Ensures that all staff is aware of Lost and Found procedures at all times.
- EMERGENCY RESPONSE: Possesses full knowledge of emergency procedures, and ensures all staff is aware of emergency procedures at all times.
- EQUIPMENT CARE: Ensures proper care and maintenance of equipment in the area of assignment.
- GROOMING & HYGIENE: Adheres to specified hygiene and personal appearance standards of the hotel.
- ENVIRONMENTAL AWARENESS: Is fully aware of and complies with the Hotel’s environmental policy and established rules and guidelines.
- ATTENDANCE: Adheres to set procedures for attendance and timekeeping.
- Performs such other functions as may be delegated by management from time to time
Experience & Educational Requirements
- Minimum High School Graduate or general education degree
- 6 months to one-year related experience and /or training
- 1-2 years in a similar position in a five-star hotel
- Experience in handling point-of-sale (POS) terminals
- Strong orientation toward customer service
- Initiative and Commitment to Achieve
- Attention to Detail & Quality
- Teamwork
- Effective Communication
- Hard-working
- Flexible
- Adaptable
- Interpersonal skills
Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
