MICE Manager, One and Only One Za'abeel 
(21715)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

The MICE Manager is responsible for driving revenue growth and maximizing business opportunities across the Meetings, Incentives, Conferences and Exhibitions (MICE) segment for One&Only One Za’abeel and SIRO One Za’abeel. The role develops relationships with corporate clients, international agencies, PCOs, DMCs and luxury event planners, proactively generates business and converts qualified leads into confirmed revenue. The successful candidate combines commercial acumen, negotiation skills and exceptional luxury hospitality standards.

SALES & BUSINESS DEVELOPMENT

• Proactively identify and secure local, regional and international MICE business.
• Build and manage relationships with corporate accounts, PCOs, DMCs, event agencies and incentive houses.
• Conduct sales calls, site inspections, networking activities and client presentations.
• Develop account action plans, grow market share and represent both properties at industry events.
• Partner with Kerzner Global Sales Offices to develop international business.

REVENUE GENERATION & COMMERCIAL PERFORMANCE

• Achieve individual revenue targets across group rooms, meetings, conferences and events.
• Maximize revenue through strategic pricing, upselling and cross-selling.
• Follow approved minimum spends, pricing guidelines and profitability objectives.
• Collaborate with Revenue Management on demand, displacement and total business contribution.
• Maintain accurate forecasts, pipeline reports and conversion analysis; monitor competitor activity.

ACCOUNT MANAGEMENT & CLIENT RELATIONSHIPS

• Develop long-term relationships with key decision-makers and strategic MICE accounts.
• Provide responsive, personalized service and tailored luxury proposals.
• Lead site inspections showcasing accommodation, venues, dining and unique selling points.
• Encourage repeat business, address client feedback and protect client satisfaction.

ENQUIRY MANAGEMENT & BUSINESS CONVERSION

• Respond promptly to enquiries and deliver compelling, commercially competitive proposals.
• Negotiate and finalize contracts in line with approved hotel policies.
• Follow up on tentative bookings to improve conversion and reduce lost business.
• Ensure accurate handovers of confirmed business to Events and operational teams.
• Maintain complete records in Salesforce, OPERA Cloud, Cvent and other relevant systems.

INTERNAL COLLABORATION & OPERATIONAL EXCELLENCE

• Collaborate with Events, Revenue, Reservations, Food & Beverage, Culinary and Operations.
• Participate in GRC reviews, commercial strategy discussions and relevant pre-convention meetings.
• Communicate contractual commitments clearly and uphold One&Only and SIRO service standards.

REPORTING & SALES ADMINISTRATION

• Maintain current account databases, sales pipelines and weekly/monthly activity reports.
• Track production, segmentation, conversion, lost business and forecast accuracy.
• Record sales activity consistently in Salesforce and support annual MICE business planning.

About You

• Bachelor’s degree in Hospitality, Business, Sales, Marketing or a related field.
• Minimum 3–5 years of luxury hospitality sales experience, including at least 2 years in MICE, groups or corporate events sales.
• Demonstrated ability to achieve revenue targets and convert MICE opportunities.
• Knowledge of the Dubai luxury hospitality and international MICE markets.
• Existing relationships with corporate clients, PCOs, DMCs and event agencies are advantageous.
• Experience with Salesforce, OPERA Cloud, Cvent or similar systems.
• Excellent spoken and written English; additional languages are advantageous.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.