Manager, Front Office
(15525)
SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.
Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.
Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.
About the Role:
The purpose of this position is to manage the daily activities, reporting, training and operations of the Guest Services operations and colleagues. With experience in a high-quality luxury boutique hotel/resort, the Director of Front Of House will lead front office and Wellness Concierge in offering the highest level of customer service. Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Support the tracking and resolution of service issues.
Should present a lively personality to engage with guests and colleagues, always keeping the spirit of a healthy work environment.
About You:
The ideal candidate should have a minimum of two years of experience working in a luxury or boutique hotel in a similar position. Proficiency in hospitality revenue management, guest services, and team development is essential. Previous experience in guest service and reservations is preferred. The candidate must demonstrate strong leadership and interpersonal communication skills, with fluency in both verbal and written English; Arabic proficiency will be considered an advantage. Excellent computer and typing skills are required, along with proficiency in Microsoft Office and Opera. Additionally, exceptional listening and comprehension skills are a must
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
