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Manager, Information Technology 


Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.


Key Responsibilities
The IT Manager is responsible to manage and operate effectively the daily operations of the resort’s information technology and telecommunications. As a member of the property leadership, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, PCI compliance, GDPR, decision-making, implementation, and maintenance. Manage property systems technicians and interfaces with vendors, guests, owners, and Executive Committee and property colleagues.

Key Responsibilities
•    Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. 
•    Monitors, ensures and manages the acquisition and maintenance of property based systems. 
•    Analyzes information, identifies current and potential problems and proposes solutions. 
•    Maintains, inspects and repairs equipment. 
•    Inspects and ensures the maintenance of the equipment or the environment. 
•    Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis. 
•    Manages IT activities to ensure the property infrastructure and applications systems are functional at all times. 
•    Ensures solutions are consistent with the client's needs and brand specific IT environment. 
•    Administers and maintains mail and email. 
•    Maintains inventories and manages IT hardware/software. 
•    Provides Internet support and maintenance (if applicable) 
•    Provides cable management support. 
•    Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status. 
•    Consults on specific application issues or hardware/software problems. 
•    Provides feedback to Global IT on application functional performance and system performance. 
•    Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. 
•    Monitors processes and evaluating information according to SOP and LSOP requirements. 
•    Enforces IT policies and standards protecting company hardware, software and other resources at the property. 
•    Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations. 
•    Develops specific goals and plans to prioritize, organize, and accomplish your work. 
•    Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements. 
•    Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification. 
•    Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times. 
•    Ensures proper asset management. 
•    Performs on-site monitoring of all projects. 
•    Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results. 
•    Keeps up-to-date technically and applies new knowledge to your job. 
•    Demonstrates knowledge of job-relevant issues, products, systems, and processes. 
•    Provides technical expertise and support to colleagues and guests  
•    Serves as a role model to demonstrate appropriate behaviors. 
•    Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 
•    Celebrates successes and publicly recognizes the contributions of team members. 
•    Provides a technical perspective to information needs along with cost/benefits understanding in an influencing role. 
•    Ensures employees are treated fairly and equitably. 
•    Ensures property policies are administered fairly and consistently. 
•    Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. 
•    Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. 
•    Analyzes information and evaluates results to choose the best solution and solve problems. 
•    Coordinates property efforts prioritizes needs and communicates those needs to IR Shared Services and other systems staff. 
•    Manages vendors for property IT requirements functioning as escalation point for problem resolution. 
•    Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.  Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity. 
•    To assist with any other duties as required by the Director or another member of the management team


Key Responsibilities
•    BS/BA or equivalent work experience. Additionally, 3-5 years’ experience in a similar position. 
•    Previous experience in IR Global Field Services or Systems Support desirable. 
•    System-related professional certifications desired. 
•    Ability to work with little supervision 
•    Excellent organizational, follow-through, and communication skills 
•    Exceptional problem resolution abilities 
•    Strong positive team leadership and guest interaction skills 
•    Must be committed to teamwork and achieving team successes 
•    Enthusiastic, driven, and self-motivated 
•    Strong technical background, with specific requirements as follows: 
•    Detailed knowledge of operating systems including Win XP, Win 2000, Win 2003 
•    Detailed knowledge in management & operations of PMS & PMS (Micros-Fidelio), PABX/Voicemail/Call Accounting, HRIS, Sales & Catering (Delphi) 
•    Telecommunications knowledge and experience, including VOIP and videoconferencing 
•    Network architecture and systems design knowledge and experience 
•    Certification or equivalent experience in one of more of the following: MCSE, CCNA, CCNP 
•    Familiarity with Audio/Visual systems an asset 


Join a team that is warm, caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.