Ordertaker, IRD
(19988)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
In-Room Dining Order Taker
We are seeking a highly service-oriented and detail-focused In-Room Dining Order Taker to join our Food and Beverage team. This role is responsible for delivering a seamless and personalized guest experience by efficiently handling room service orders and ensuring exceptional service standards are consistently met.
As the first point of contact for guests placing in-room dining requests, you will create a warm and welcoming interaction, accurately process orders, and coordinate with the kitchen and service teams to ensure timely delivery.
Key Responsibilities
- Answer incoming calls for in-room dining orders in a professional and engaging manner
- Provide detailed menu guidance, make recommendations, and promote daily specials and upselling opportunities
- Accurately input orders into the system and communicate special requests, dietary requirements, and allergies to the kitchen
- Coordinate with service and kitchen teams to ensure timely preparation and delivery of orders
- Monitor order progress and follow up to ensure guest satisfaction
- Handle guest inquiries, concerns, and feedback with care and efficiency
- Maintain product knowledge of menus, promotions, and hotel offerings
- Ensure adherence to service standards, hygiene, and food safety procedures
Requirements
- Minimum 1–2 years experience in a similar role within a luxury hotel or high-end restaurant
- Excellent communication and telephone etiquette skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Passion for hospitality and delivering exceptional guest experiences
- Flexibility to work shifts, including evenings, weekends, and holidays
What We Value
We look for individuals who bring warmth, anticipation, precision, and creativity to every guest interaction—ensuring each experience is memorable and aligned with our luxury service standards.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
