Share this Job





Receptionist, Dolphin Bay 


At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. 

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.


About The Role

As a Receptionist at Dolphin Bay, your primary role will be to ensure guest satisfaction by ensuring that their needs are met from the time they enter Atlas Village until they leave with a smile.  By selling and upgrading their Dolphin and Sealion experiences, either at our Dolphin Bay/Sealion Point Reception areas, or through the booths in the Aquaventure Arrival Plaza, you will consistently work to targets to achieve your goals, and maintain the positive image of the whole of Aquaventure.


The job role will entail maintaining high levels of energy, a positive outlook, and close teamwork, involvement in special promotions, discounts, events, and resort activities, handling customer issues, feedback, face-to-face interactions, and telephone enquiries, participation in special promotions, discounts, events and resort activities, handling customer issues, feedback, face to face interactions and telephone enquiries, working with cash and credit cards, as well as room billings, direct sales and upselling and the ownership and resolution of guest issues and enquiries.


Dolphin Bay colleagues have the opportunity to earn exceedingly competitive financial incentives, and as such are expected to create opportunities to sell and upgrade experiences throughout the Waterpark – from Aqua Xpress to Cabanas, Meal Deals, and more.  The role is varied, fast-paced, and exciting, and there is never a dull moment!  We are innovative, forward-thinking, and expressive, and looking for colleagues who are unafraid of challenges and change, and pursue their goals with flexibility and open-mindedness.


About You

You will have a strong work ethic, and a desire to continuously learn and develop, previous guest services, customer services, and/or sales experience is necessary, and fluent English with preference given to candidates with additional European, Russian or Asian languages. Proficiency with technology, i.e. booking systems (Micros, Opera, Galaxy), projectors, Word and Excel.


Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.