Resort Assistant Manager (Night) 
(18561)

A part of Kerzner International, a global leader in luxury hospitality, Atlantis The Royal is the most ultra-luxury experiential resort in the world.

Crafted by the world’s leading designers, architects, and artists, it is a destination where everything has been designed to challenge the boundaries of imagination. Located on the crescent of the Palm Island, it features 760 Rooms, Suites, and Signature Penthouses with panoramic sea and skyline views. Guests experience impeccable service, Michelin-starred and celebrity chef dining, immersive wellness, and unforgettable moments at every turn.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritized, and careers truly thrive.

About The Role

As Resort Assistant Manager (Night) your main responsibilities will be to serve as relief for the Night Manager and oversee the smooth operations of the reception desk, lobby, bell services as well as coordinate and monitor guests’ arrival, departure and in-house experiences as per resort standards.

Key Duties and Responsibilities

• Adhere to all Resort rules and regulations as per Service Standard Policies and procedures, and follow all communications briefed by the Front Office Manager
• Attend Night Operations meeting
• Work closely with security to maintain safety in the Hotel and be aware of all emergency procedures during night shift operation
• Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
• Have full knowledge of all products and services provided by the resort and in the local area.
• Attend and communicate operational status of the reception operation daily to the FOM & Associate Director, Resort operation.
• Resolve all pending PMs in timely manner.
• Ensure all book out situations are handled in a diplomatic and professional manner ensuring future business from respective booked out guests.
• Liaise with group sales for group’s arrival.
• Ensure a consistently high standard of presentation is maintained for both the department and the team members.
• Ensure that all room allocation is done in timely manner.
• Review VIP arrival& Special events.
• Liaise with housekeeping department for the daily arrival and departure preparation. 
• Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction.
• Conduct Annual Appraisals with all team members and ensure follow-up of targets for team members are being followed up and monitored.
• Actively develop team member skills and performance through coaching and training.
• Ensure daily shift handovers are conducted in a professional and constructive manner.
• Regularly spot check duty shift checklists to ensure tasks are completed.
• Review daily reports to ensure system is being maintained as per company policies and procedures.
• Ensure all daily system closing procedures and reports are being completed as per resort standards.

About You

We are looking for candidates with at least 2-3 years experience in a similar role. You should have Rooms Operation background in medium or large sized hotel/resort on supervisory or managerial level and be fully comfortable working night shifts. Ability to resolve conflict in a professional and diplomatic manner as well as resourcefulness in finding solutions while working closely with other hotel departments are necessary to succeed in this role. You should have excellent communication skills and be able to effectively communicate with all levels in the organization. 

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.