Retailer Specialist - Spa (Seasonal Opportunity) 
(20313)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic seasonal opportunity for a Retailer Specialist to join our Spa Team at One&Only The Palm Resort in Dubai.

As part of our continued global growth, you will play a pivotal role in delivering exceptional guest experiences that reflect the elegance and excellence of our brand. As a Retailer Specialist, you will be responsible for creating personalized retail experiences, recommending wellness and skincare products, and building strong relationships with guests through expert product knowledge and attentive service. Beyond providing a warm and welcoming environment, you will contribute to the commercial success of the Spa by maximizing retail sales, identifying upselling opportunities, promoting spa treatments and wellness services, and supporting cross-promotional initiatives across the resort. Your passion for guest engagement and results-driven approach will help enhance guest satisfaction while achieving business objectives.

Key Responsibilities:

• Provide a consistently exceptional level of guest service in line with One&Only brand standards, ensuring every guest receives a warm, personalized, and memorable experience.
• Deliver expert advice on spa, wellness, skincare, and lifestyle products, helping guests select products best suited to their individual needs and preferences.
• Actively promote spa services and retail products, driving revenue through effective upselling, cross-selling, and personalized recommendations.
• Achieve and exceed retail sales targets while supporting the overall commercial objectives of the Spa and resort.
• Maintain comprehensive knowledge of all retail products, spa treatments, promotions, and wellness offerings to confidently engage and educate guests.
• Build strong guest relationships through professional consultations, follow-ups, and exceptional service standards, encouraging repeat business and guest loyalty.
• Ensure retail displays, merchandising standards, and product presentations are maintained to the highest level, reflecting the luxury positioning of the brand.
• Monitor stock levels, conduct inventory counts, and coordinate with the Spa Management team to ensure products are replenished and available at all times.
• Process retail transactions accurately and efficiently while maintaining proper cash-handling and point-of-sale procedures.
• Support promotional campaigns, seasonal launches, and special events designed to increase retail performance and guest engagement.
• Ensure seamless coordination with Spa Therapists, Receptionists, and other resort departments to enhance the overall guest journey and maximize business opportunities.
• Maintain a well-organized and welcoming reception and retail area, managing guest inquiries, bookings, and records efficiently.
• Handle guest feedback and concerns professionally, ensuring timely resolution and maintaining the highest levels of guest satisfaction.
• Maintain cleanliness, hygiene, and presentation standards throughout the retail and guest-facing areas in accordance with resort policies and procedures.
• Stay up to date with industry trends, new product developments, and wellness innovations to consistently deliver an elevated guest experience.
• Comply with all company policies, health and safety regulations, and brand standards at all times.

Candidate Requirements:

• Minimum of 1–2 years of experience in a Spa Retail Specialist, Spa Reception, Beauty Advisor, Luxury Retail, or similar guest-facing role within a luxury resort, wellness center, spa, or five-star hotel.
• Strong knowledge of skincare, wellness, beauty, and lifestyle products, with a genuine passion for the luxury spa and wellness industry.
• Proven track record in retail sales, upselling, and cross-selling, with the ability to achieve and exceed sales targets.
• Excellent product consultation skills, with the ability to confidently recommend products tailored to individual guest needs.
• Energetic, proactive, and service-oriented, with outstanding interpersonal, communication, and relationship-building skills.
• Professional fluency in spoken and written English; additional languages are highly desirable.
• Strong organizational skills with the ability to multitask effectively in a fast-paced luxury environment.
• Proficient in Microsoft Office applications, point-of-sale (POS) systems, and spa management software.
• Previous experience within the Middle East/GCC region is preferred.
• Impeccable grooming standards and professional appearance in line with luxury hospitality brand expectations. 
• Strong attention to detail and commitment to delivering exceptional guest experiences while contributing to the commercial success of the Spa.

At One&Only, creating JOY is at the heart of everything we do. If you are passionate about going beyond expectations, thrive on delivering excellence down to the finest detail, and bring positivity and energy to every task, we would love to hear from you.

Please apply directly through this website and submit your most recent CV.

We Thank You for your interest at Kerzner –One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.