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Team Leader, Concierge - Atlantis The Palm 


At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn. 

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.


About The Role  

 Are you passionate about the hospitality industry? Are you organised, customer-focused, and can you teach as well as motivate a team? Then we need your skills as a Team leader to join our team of professionals today! Our Concierge team is led by hospitality industry experts who will guide and train you in this exciting career. You will have excellent customer service skills, willing to advising guests on their needs and enjoy delivering a great experience from your heart within a busy, high-profile, luxury environment. 


The Team leader Concierge must demonstrate a clear passion for customer service and a willingness to learn more about management and leading a team. You will assist the Assistant Chief Concierge to train all technical skills and service delivery to an international 5-star standard, and oversee service providers' utilization, health, and safety as customer satisfaction standards, and assist manage the Concierge's daily operations.


About You

It is essential that you are above average concierge provider and have a minimum of 2 years of experience in concierge as a team leader or acting as a team leader in a luxury hotel or resort environment. Strong interpersonal skills and very clear and concise communication skills are required, as is the ability to find solutions and think positively.


Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.