Team Leader, Host
(11475)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About The Role
The Host Team Leader is considered the connection between the One &Only One Za’abeel and the Guests, overseeing all Guests’ needs during the stay and assisting them with reservations, special events, refreshment center preferences, room orientation, Guest laundry cleaning services, packing, unpacking of their luggage. The most important duty of the Host Team Leader is to support the Host go beyond service basics, anticipate and create everlasting memories for our Guests. Responsible for converting our Guests wishes and needs into reality by coordinating with the resort operation ensuring all requests are fulfilled and Guest expectations are exceeded in a timely, efficient, and cost-effective manner. The Host Team Leader is and always acts as a true ambassador for the brand and for our values performing and acting as an example and role model for all colleagues. The Host Team Leader is to be and act as the personal assistant to our Guests.
About You
The successful candidate should have a minimum of 2 years of experience in guest relations or a similar role in a luxury hotel. You should have exceptional communication and interpersonal skills, be detailed oriented with a strong eye for details, guest drive, and be well organized. Excellent problem-solving and decision-making abilities are essential. You should be familiar with hotel reservation systems, MS Office, ALICE, SAGA, Micros. Additional languages such as Arabic, French, Spanish, Russian, German or Mandarin are advantageous.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
