Team Leader, VIP Services, Atlantis The Palm
(14438)
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About the role
We are currently seeking a highly motivated and experienced individual to join our team as a Team Leader, VIP Services. In this role, you will be responsible for overseeing and coordinating the VIP services provided to our esteemed clients. Your main objective will be to ensure exceptional customer service and satisfaction while maintaining a high level of professionalism. As a Team Leader, VIP Services, you will be leading a team of dedicated professionals who are committed to providing the highest level of service to our VIP clients. You will be responsible for managing and organizing the team's day-to-day activities, ensuring that all tasks are completed efficiently and accurately. Additionally, you will be responsible for training and mentoring team members to enhance their skills and performance.
About you
Prior experience in a customer service or hospitality role is preferred, especially in a VIP or high-profile setting. Strong communication skills: Excellent verbal and written communication skills are essential to effectively communicate with VIP clients, team members, and other stakeholders. Leadership abilities: As a team leader, you will be responsible for managing a team of VIP service coordinators. Therefore, strong leadership skills, including the ability to motivate and inspire team members, are important. Organizational skills: Coordinating VIP services often involves managing multiple tasks and clients simultaneously. Strong organizational and time management skills are necessary to ensure smooth operations and meet VIP clients' expectations.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
