Team Leader
(20321)
Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlooking one of the world’s most iconic horse racing destinations, our hotel offers exceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.
Job Summary
The Team Leader will assist the Restaurant Assistant Manager to plan, organize and direct all processes of the outlet to ensure the outlet provides quality Food and Beverage service that is consistent with the Standard Operating Procedures (SOP) and achieves maximum revenue and profit in line with the budget and forecast.
Key Responsibilities
- To ensure that all colleagues adhere to and support the brand Quality Standards
- Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests
- Conducts team briefing, meeting and training as directed by Management
- Assists management to maintain departmental SOP and ensures that all colleagues have a working knowledge and always follow SOPS
- Supervises the level, consistency and quality of table and/or counter service of all menu items
- Ensures that an effective link is maintained between kitchen and service areas
- Ensures that all outlet processes adhere to all food hygiene regulations and procedures
- Consistency monitors of Food and Beverages being served and service quality, escalating any major problems/complaints to Management
- Actively promotes the use of Up selling techniques within the outlet to exceed guest expectations and increase revenue
- Provides specialist advice to customers and colleagues on Food and Beverages
- Supervises all aspects of food and beverage quality and hygiene and takes immediate corrective action concerns to Management
- In the absence of Restaurant Manager or Assistant Manager takes responsibility of operational issues
- Any other duties may reasonably be requested by the Management
Skills, Experience & Educational Requirements
- Shows integrity in all his/her dealings with others
- Is open to constructive criticism and comfortable to admit mistakes
- Delivers consistent messages on all fronts and to all parties
- Values honesty and integrity, truthful and ethical in all dealings
- Stands by his/her commitments and follows through to completion
- Can be relied upon to complete tasks given
- Will alert subordinates, peers and managers if he/she is unable to honor commitment
- Delivers consistent work
- Strong communication, emotional intelligence, and strategic thinking
Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
