Vice President Applications & IT PMO 
(20254)

At Kerzner, we never settle. Through continued innovation, our team of pioneers push until the next level is achieved, and then to keep going. Our philosophy is simple - we go above and beyond to Blow Away our Guest and Colleagues. Good enough never is. For us, it is all about perfection and innovation. This is not simply our job, it’s our passion. 
 

Our Colleagues are at the heart of who we are and what we do. With an international team of over 10,000 Colleagues and strong strategic growth on the horizon, we offer unrivalled career opportunities around the world. We are committed to provide our Colleagues at all levels with opportunities to grow and develop within the organisation through personalised development plans and tailored succession planning. We invest in our communities to sustain the environment where we operate and minimising our own footprint. Whether it is through animal conservation, education or tree-planting, we like to give back in as many ways as we can to help our communities flourish.
 

Job Summary

Reporting to the Chief Digital & Information Officer, the VP Applications & IT PMO is responsible for the strategy, delivery, and governance of Kerzner's enterprise and hospitality application landscape and for leading the IT Project Management Office. The role oversees the full lifecycle of core business and guest-facing systems, including PMS (Oracle Opera), F&B (Sevenrooms), Spa & Gym (Zenoti), HR (SuccessFactors), Finance & Procurement (TBD), Salesforce, and Commercial & Distribution (Opera Cloud Distribution, SynXis), ensuring they are modern, integrated, secure, and aligned with brand and business objectives. The VP partners with Brand Presidents, Global Heads of HR, Finance, Procurement and Commercial, Resort GMs, Resort IT Directors/Managers, and external vendors to translate business priorities into scalable, well-governed technology solutions that drive operational excellence, guest-experience innovation, and long-term enterprise value.

Key Responsibilities

Application Strategy & Architecture

• Define and execute Kerzner's application strategy aligned with business and guest-experience goals.
• Lead the architecture, integration, and governance of Kerzner's application landscape, establishing brand-level standards and a target-state architecture that balances innovation, scalability, and security.
• Own the application technology roadmap across hospitality systems (PMS, POS, F&B, Spa, Guest Engagement), business systems (Finance, Procurement, HR), CRM (Salesforce), and commercial distribution (Opera Cloud Distribution, SynXis), ensuring systems remain current, fit-for-purpose, and fully integrated.
• Evaluate emerging technologies, platforms, and vendors to continuously modernise the application portfolio and unlock new business capabilities.

IT PMO & Project Governance

• Establish and lead the IT Project Management Office, defining standards, frameworks, and delivery methodologies for consistent, on-time, on-budget execution of technology initiatives.
• Oversee complex, multi-region application implementations, upgrades, and integrations, ensuring clear scope, disciplined delivery, and transparent stakeholder communication.
• Maintain a consolidated project portfolio view, enabling data-driven prioritisation and resource allocation across all Digital & IT workstreams.

Operational Excellence & Integration

• Ensure all enterprise and hospitality applications are reliable, performant, and tightly integrated through API-based architecture.
• Drive adoption of AI-enabled capabilities and automation within core application platforms to improve operational efficiency and decision-making.
• Partner with the Data & AI function to ensure applications feed clean, timely data into the enterprise data platform, enabling analytics, personalisation, and a unified guest profile.

Vendor, Partner & Ecosystem Management

• Manage strategic vendor and partner relationships across the application portfolio, monitoring performance against SLAs and identifying opportunities for consolidation, cost optimisation, and innovation.
• Lead vendor selection, contract negotiation, and procurement processes for new application platforms in close collaboration with Procurement and Cybersecurity.

Development, Pre-Opening & Expansion

• Act as the application technology advisor for new resort developments, renovations, and pre-openings, ensuring system architectures are designed and deployed on time and aligned to brand requirements.
• Define and maintain brand-standard application specifications for each Kerzner brand (Atlantis, One&Only, SIRO, Rare Finds).

People & Organisational Leadership

• Build, lead, and mentor a high-performing applications and PMO team through coaching, talent development, succession planning, and a culture of accountability, ownership, and continuous improvement.
• Foster strong cross-functional relationships with resort IT teams, business stakeholders, and global shared-service functions to ensure seamless application adoption and support.

Risk, Security & Compliance

• Collaborate closely with Cybersecurity to ensure applications meet security, data privacy, and regulatory compliance standards across all jurisdictions.
• Embed technology resilience, disaster recovery, and risk management into application design, vendor selection, and architecture decisions.

Skills, Experience & Educational Requirements

• Bachelor's or master’s degree in computer science, Information Systems, or a related field.
• 12+ years of progressive experience in enterprise applications management, with at least 5 years in a senior leadership role.
• Deep knowledge of hospitality technology ecosystems, including PMS (Oracle Opera / Opera Cloud), POS, F&B, Spa, CRM (Salesforce), and distribution systems (SynXis, OXI/OHIP).
• Proven experience with ERP and business applications (Finance, Procurement, HR/SuccessFactors).
• Strong understanding of integration platforms and middleware (e.g., MuleSoft) and API-based architectures.
• 10+ years of IT project / programme management experience, including large-scale, cross-functional implementations and PMO leadership.
• Demonstrated ability to align application strategy with business outcomes, including growth, efficiency, and guest experience.
• Strong financial acumen with experience in CAPEX/OPEX planning, budgeting, and vendor contract management.
• Proven ability to communicate complex technical concepts clearly and persuasively to executive and non-technical audiences.
• Experience leading and developing diverse, high-performing global teams.
• Collaborative leadership style with the ability to drive cross-functional alignment across corporate and resort operations.
• Hospitality industry experience is strongly preferred; luxury hospitality experience is an advantage.
• Certifications in project management (PMP, PRINCE2) or ITIL are an advantage.
• Willingness and ability to travel internationally.

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.