Assistant Manager, Kids Only
(18682)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Job.
The KidsOnly Assistant Manager is responsible for overseeing all aspects of the KidsOnly operation. Including, but not limited to, ensuring customer satisfaction (internal and external), financial performance, and employee relations
- Supervise the training of all KidsOnly employees and motivate them to perform their jobs effectively.
- Responsible for ensuring that KidsOnly is in compliance with all systems, control policies and procedures.
- Monitor and control payroll and other expenses.
- Development and monitoring of the KidsOnly minimum and maximum material, amenities and crafts needs.
- Assume Manager on Duty shifts and assign shifts to Coordinators.
- Develop and maintain open lines of communication within the department and with other departments within the Resort.
- Resolve guest problems expediently and in a professional manner.
- Ensure exceptional guest service is delivered at KidsOnly.
- Conduct quarterly KidsOnly meetings.
- Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern.
- Attend required meetings as a representative of KidsOnly.
- Handle disciplinary action, coaching and counseling sessions and related personnel issues.
- Must ensure that all equipment assigned to KidsOnly is operable and clean at all times.
- Follow up to all maintenance orders with Maintenance and Housekeeping departments.
- Review daily log books to ensure the correct follow up of all pending issues.
- Personally ensure that daily activities calendar is follow through to completion.
- Personal greeting of all children between the ages of 4 and 12 at the Porte Cochere upon arrival.
- Responsible for making all invitations with a week anticipation to ensure that all kids arriving receive it upon arrival to the resort.
- Daily planning and conducting of Department Line-ups to comment on opportunity areas any all relevant issues that are happening in the day to day operation.
- Weekly revision of Preference Planners to plan all special requests for future children and making sure that all information is recorded in Opera.
- Daily Supervision of staff to ensure a perfect grooming which includes: uniform, shoes, name tag, hair cut, make up and jewelry.
- Supervise that all the Front Areas are clean and organized work stations.
- Ensure that all staff makes a correct use of telephone etiquette.
- Must supervise that both children check in and check out procedures to KidsOnly are followed properly according to our standards.
- Must properly handle all guest complaints giving a prompt and satisfactory solution.
- Supervise smooth and proper turn shifts.
About You.
- Minimum 2-year experience related to Sales in acknowledged resorts and hotels
- Tourism, Business or Marketing Undergraduate Degree desirable
- Excellent Microsoft Office Skills essential
- Strong Communication Skills required
- Strong attention to detail essential
- Spoken and written English / Spanish is an advantage
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
