Assistant Manager, L&D
(16632)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the job.
Responsible for department operations.
Key Duties and Responsibilities
- Monitoring monthly training goals by department
- Responsible for identifying training needs and creating or obtaining courses that meet the identified needs
- Responsible for the process and monitoring of external and internal internships
- Maintain contact with local, national, and international universities. Act as the first contact and filter for accepting students for their professional internships at the graduate or undergraduate level.
- Teaching corporate courses
- In conjunction with the Learning & Development Manager, teach the Joy Orientation induction course for new employees.
- Coordinate employee recognition programs and award events
- Monitoring the employee certification process
- Organization of departmental meetings
- Organization of thematic focus groups to understand employee needs
- Monitoring of action plans for:
- Engagement Survey
- Performance Evaluation
About you.
- Minimum 2-year experience in same position
- Bachelore degree in Psychology Tourism, Business
- Excellent Microsoft Office Skills essential
- Strong Communication Skills required
- Strong attention to detail essential
- Spoken and written English / Spanish is an advantage
- Word, Excel, Opera, Canva
- Dynamic
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
