Doorman
(18265)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Job.
The Doorman's primary responsibilities include coordinating Arrivals in terms of guest and visitor service, assisting guests during arrivals and departures, and coordinating taxi and external transportation requests.
They also maintain constant communication with the Bell Staff to coordinate luggage delivery to guests upon departure.
Main Duties and Responsibilities
• Opens the door and welcomes guests and visitors upon arrival.
• Assists ladies with their handbags or other items they are carrying.
• Assists guests and visitors with parking their cars and opens their doors upon departure.
• Coordinates external transportation for guests with off-site activities.
• Coordinates taxi requests for guests and visitors, ensuring the driver is informed of their destinations and clarifies the service price.
• They interact with guests and visitors, offering a pleasant experience while they wait for their transportation.
• For guests arriving by car, they provide directions and/or maps to ensure a smooth arrival at their destinations.
• They assist in the Valet Parking area with parking vehicles.
• They help coordinate golf cart requests to guest rooms or restaurants.
• They support the Front Desk with the check-in process.
• They coordinate vehicle entry and exit with the security gate.
• They coordinate guest departures, verifying the amount of luggage and the corresponding transportation.
• They follow up on guest departure requests, directing them to the appropriate departments.
About you.
- Customer service experience.
• English proficiency - minimum 80%.
• Proactive and positive attitude.
• High school diploma or equivalent.
• Desire for professional growth.
• Minimum time required to master the position: 1 to 3 months.
• Professional appearance.
• Disciplined.
• Flexible schedule.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
