Executive Housekeeper 
(21808)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the job.

The Housekeeping Executive is responsible for overseeing the overall operation of the housekeeping department, laundry & public areas, and delegating task to staff. Oversees the maintenance and cleanliness of assigned areas, ensuring that cleaning is done according to company standards. Responsible for recruitment, training, and retention of staff.

Primary Duties and Responsibilities

• PPE (Personal Protective Equipment) provided by the Resort must always be used.
• Ensure all subordinates are wearing the corresponding PPE.
• Hygiene & Safety measures dictated by both Local Government and the Resort shall be followed.
• Ensure all subordinates follow Hygiene & Safety measures.
• Strictly adhere to the Lost & Found Policies and Procedures established by the Resort.
• Ensure that JOY philosophy and ultra-luxury standards are followed through on daily basis by performing self-audits.
• Responsible for the disinfection, cleanliness, and maintenance of the working area, ensuring all subordinates perform the disinfection procedures in a timely and effective manner.
• Follow and comply with career development program established by Learning & Development department and management.
• Prepare for daily morning meeting (SSM).
• Create the corresponding SOPs and Operational Practices that ensure consistency and proper training within subordinates.
• Deal with guest complains related to the department and provide solutions.
• Coach personnel and provide constant and proper feedback.
• Oversee the operation of the departments of Housekeeper, Public Areas and Laundry.
• Maintain constant communication with direct subordinates.
• Ensure the accurate follow of the department staffing guides.
• Organize the uniforms, linen, cleaning products and operating equipment inventories.
• Oversee the control all requisitions, both warehouse and direct purchases.
• Oversee the department's payroll.
• Elaborate vacation program of the department.
• Elaborate staff scheduling.
• Control costs of the department by managing requisitions, ordering just the needed amount, based on operational needs and delivery timeframes.
• Authorize requisitions.
• Elaborate quarterly forecasts on department expenses.
• Elaborate annual budget for uniforms, linen, and operating supplies.
• Elaborate the annual purchase of linen, uniforms, and operating supplies.
• In collaboration with the Rooms Division Manager and Purchasing Manager, the Executive Housekeeper analyze and strategically request items that are eligible to be purchased through Capital Expenditure and are needed to improve the quality of the operations and/or guest experience. Once items are confirmed, assists to develop the CRF document, specifications and waits for quotations. Once approved, follows up until items are delivered.
• Develop deep cleaning programs in rooms, public areas, and outlets.
• Schedule special work in rooms such as: mattress cleaning, curtain cleaning, etc.
• Schedule annual training and ensures that it is met in a timely manner.
• Schedule the training of new-entry staff.
• Plan and performs the corresponding performance appraisals on a yearly basis.
• Plan and holds monthly meetings.
• Schedule preventive maintenance in rooms along with the Maintenance Leaders.
• Verify that staff are working according to corresponding cleaning protocols.
• Check that storages, pantries and equipment closets are kept clean in order and with the door closed.
• Ensure pathways, lobbies, corridors, outlets, and offices are in perfect cleaning condition.
• Ensure that the staff in charge use the cleaning products as per standards and fact sheets.
• Monitor that staff effectively use the machines and working tools as per standards.
• Program and controls the maintenance and deep cleaning of the Public Areas.
• Immediately report any anomaly or damage in any area and/or room and inform to the corresponding leader(s), ensuring a proper follow up until fixing the issue.
• Attend to the Rooms Division Leaders’ Meetings.
• Attend to the Weekly Departmental Heads Meetings.
• Meet Rooms Division Manager at least once a week.
• The job is based but not limited to the above duties. Any other duty required by the Resort Management must be complied in an effective and timely manner.

About you.

• Education: High School completed is a must. University Degree is preferred.
• Minimum experience: 2 years in the same position or 4 years in similar positions within the Room Division.
• Languages: Spanish native or fully proficient (100%) and English fluent (75%).
• Advance use of Microsoft Office.
• Knowledge of Opera PMS is desired, specifically in housekeeping commands.
• General knowledge of Hotel Operations, further than Housekeeping. (i.e. Front Office and Butlers operations, Preventive maintenance, In-Room Dining operations, etc.)
• Advanced knowledge of cleaning products, linen, polishers, and hydro-washers.
• Operations Management skills and knowledge.
• Leadership skills of large teams (100+ members).
• Strong administration and time management skills and knowledge.
• Strong capacity of cost controlling and managing large inventories.
• Strong budgeting and forecasting skills.
• Flexibility of schedule (morning and evening shifts during weekdays, weekends, and public holidays).
• Additional Competencies and Abilities: natural leadership skills, problem-solving and decision-making skills, critical thinker, financially savvy, computer savvy, proactive, outspoken, strong organizational skills, ability to work under high pressure, ability to work 10 or more hours in a physical activity involved working environment.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.