FOOD AND BEVERAGE MANAGER 
(13332)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job.

Job Summary

 Responsible for implementing the overall Food and Beverage operation in planning and managing the same including but not     limited to staffing, financial, product innovation and departmental KPI’s. The primary goal is to maximize sales and revenue through customer satisfaction, employee engagement and ensuring the continuous development of the restaurants.

Key Duties and Resposabilities

• Oversee and manage Food and Beverage operation in collaboration with the Director of Food and Beverage.
• Assist in the recruiting of high-quality colleagues and manage the development, motivation and retention.
• Maintain staffing levels (hiring employees and/or scheduling work hours) through effective planning, which will ensure the efficient operation of a restaurant in accordance with company policy.
• Identify potential or existing operational problems and initiate, develop, and implements appropriate solutions and measure results.
• Utilize interpersonal and communication skills to lead, influence, and encourage others demonstrating honesty, integrity and leading by example.
• Develop and implement promotion and strategies in the food and beverage department to assist the resort in achieving food and beverage revenue goals.
• Assist the Director of Food and Beverage to develop and manage the F&B department budget, including both revenue and expenses.
• Maintain a positive cost management index for restaurant and bar operations.
• Responsible for handling guest complaints/comments and using them for making improvements.
• Develop and implement creative strategies to maximize spend per guest.
• Ensure all LQA/Forbes standards are consistently met, and colleagues are trained on the LQA/Forbes concept and associated standards.
• Work together with the Training Manager and Outlets Manager to develop effective training programs.
• Personally, build clear and open lines of communication with all departments.
• Work closely with the Event Manager for groups and events
• Be actively involved in maintaining the Food Safety and Hygiene Standards.
• Be critical and demanding of operating standards.
• Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.  Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
• Be innovative with everything you do.
• Work with HR on all initiatives relating to Talent management and development.
• Create an environment that trains, develops, coaches and mentor’s colleagues.
• Dedicate time to your personal development.
• Drive ReviewPro action plan follows up monthly with direct reports.
• Conduct monthly walkthrough with Engineering, Housekeeping and DH to ensure action and standards are maintained.

About you.

• Bachelor in hotel administration or similar.
• Experience in same position in Luxury or Ultraluxury brands
• Problem solving
• International Experience.
• Great knowledge about systems
• Bilingüial English/ Spanish
• Great communication skills 

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.