Sales, Coordinator 


At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.


About the Job.


Responsible for providing a full range of administrative support activities to the Group Sales & Events Manager, with great energy in a professional and stylish manner to ensure the smooth operation of One&Only Mandarina sales & events team.  


Key Duties and Responsibilities

  • Provides full administrative support activities for the Group Sales & Events Manager, Director of Group Sales/ Directors to ensure maximum productivity and smooth running of the Sales team.
  • Provide support as may be required by the Sales and Marketing team, including the handling, preparation and writing of correspondence, establishment and maintenance of various filing / records / database, tracing pending issues and following up as appropriate, screening telephone calls and organizing appointments and meetings.
  • Manage sales team purchasing, finance and account processes, expense management and invoice reconciliation.
  • Review processes and implements systems that will increase general office productivity and reporting formats each month.
  • Coordinate client visits including the preparation of all required collateral, and when required assist the sales and marketing team conducting sales calls.
  • Act with a degree of independence as liaison with both internal and external clients.  Handle trade client requests and complaints with same day turnaround as appropriate in order to WOW them whilst ensuring a lifestyle experience.
  • Handle and co-ordinate ad hoc reservations and site inspections specifically managing Leisure & groups sales team client family requests from start to finish until handover with property is conducted (including comp forms, arrange itinerary and send to client etc.)
  • Manage all group sales team print and collateral trade requirements, including obtaining quotes.
  • Produce management reporting and End of Month reports for sales team; including but not limited to account reporting.  
  • Assist with preparations of trade shows ensuring timely registration, payment of fees and dispatch of marketing advertising for group department.
  • Support execution of all National and International Contracting within the new contract year and allocation management throughout the year
  • Perform other duties as assigned by DOS&M.


About You.

  • Minimum 2-year experience related to Sales in acknowledged resorts and hotels
  • Tourism, Business or Marketing Undergraduate Degree desirable
  • Excellent Microsoft Office Skills essential
  • Strong Communication Skills required
  • Strong attention to detail essential
  • Spoken and written English / Spanish is an advantage


Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.