Team Leader
(13927)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the job.
Promoting the well-being and safety of our guests and employees is an integral part of our culture. The genuine attention you provide as a Security Supervisor will make them feel safe and valued.
Main activities and responsibilities:
• Preparation of daily shift updates.
• Preparation of Security Agent schedules.
• Feedback and application of progressive discipline for Security Agents.
• Preparation of incident reports.
• Monitoring and investigation of guest and employee incidents.
• Providing daily operation training in the line ups.
• Follow-up on requests for material and equipment for Security Agents.
• Constant supervision throughout the property, to detect risk areas and situations.
• Constant supervision of the positions assigned to Security Agents.
• Provide constant communication of updates by email and telephone to the Security Manager.
• Responsible for the supervision of the golf cart dedicated to employees.
• Responsible for delivering lockers and pending items to the next shift.
• Follow-up on requests from other departments
• Responsible for control and inventory of exit passes.
• Responsible for controlling arrivals and departures of personnel transportation
• Responsible for maintaining order and conduct of collaborators during operating hours.
• Responsible for helping with first aid when required.
• Responsible for delivering keys to guests.
• Responsible for closing and opening safe deposit boxes.
• Responsible for access control by beach area.
About you.
• Intermediate level of English
• High school degree
• Preferably certified in CPR and first aid.
• Minimum of one year of experience in the position.
• Knowledge of Windows and Office management.
• Excellent communication and organization.
• Service oriented skills.
• Leadership skills.
• Responsible for delivering lost objects to guests and colleages.
• Responsible for keeping the confidential information
• Active participation in emergency brigades.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
