Agent, Communications 


At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.


About the role

Colleague is responsible for handling all calls, both internal and external that have to do with guest inquiries, complains and reservations in an efficient and courteous manner with high personalized service and attention to detail, as per the standards of One&Only. To assist in coordinating all guest requests in a timely manner and ensure proper function of Call Center as the central communication point of the Resort. Assist with reservations procedures and check lists and be able to offer availability as per O&O standards.


Key Duties and Responsibilities

  • To answer all incoming (external and internal) calls using phone etiquette and professional verbiage.
  • To answer the telephone in a polite, professional and courteous manner always and within three rings.
  • Transfer incoming calls to the correct department/person in a timely manner, no blinds transfers are allowed.
  • To ensure that guest messages and hotel personnel messages are typed accurately and correctly spelt on the appropriate guest, colleague and delivered in a timely manner.
  • To ensure that all wake-up calls are delivered in a timely and efficient manner.
  • To ensure that you are kept informed of all hotel facilities, events and any other information that may be required.
  • Using the official reservation templates in the inquiries and confirmation of reservations and have a knowledge of the reservation SOPs and procedures. Following the Forbes & LQA standards on phone communications and reservations procedure
  • Perform other Rooms Division- Reservations Manager duties as instructed in a high demand time.
  • To assist with any other duties as required by the Director or another member of the management team.


Skills, Qualifications & Requirements

  • Excellent knowledge of English. Additional language would be considered as an asset.
  • A minimum of 1 year experience with Reservations or significant experience of working in contact centre or similar field
  • Must be computer literate, knowledge of MS Office, Excel and Opera is essential.
  • General good etiquette and very good communication skills.
  • Be able to work well under pressure and be able to multi-task.
  • Strong human relations skills with both employees and guests.
  • Able to work in Shifts


Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.