Assistant Manager, Housekeeping | One&Only Aesthesis, Athens 
(18958)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary
Under the general direction of the Executive Housekeeper and the Assistant Executive Housekeeper, and within the limits of the hotel’s policies and procedures manage the entire Housekeeping function in the absence of the Executive Housekeeper and the Assistant Executive Housekeeper for the One&Only Aesthesis. This includes the service vision and concepts, oversees and directs all aspects of overall Housekeeping operations which includes guest rooms, public areas, laundry and back of house areas. This post requires the employee to work shifts which will vary according to operational demand.

Key Duties and Responsibilities

• Maintain One&Only standards for restorative carpet care, upholstery cleaning, hard floor
  restoration projects, wooden floor, linoleum floor, floor care equipment ad inform for all action plan to Executive Housekeeper/ Housekeeping Manager.
• Inspect guest and public areas on a regular basis to ensure that the furnishing facilities and equipment are clean and in good repair and make recommendations for the upkeep of the same.
• Assist in monthly stock takes for all linen, operating supplies, operating equipment and amenities.
• Ensure the room attendants report to their Assistant Manager Housekeeping to return the rooms once they have been cleaned.
• Ensure the room attendants team members are trained (Trainer Housekeeping) prior to performing their general duties.
• To ensure all arrival rooms are serviced before 14:00 and all occupied rooms are cleaned before 14:30.
• To ensure all bedrooms are turned down before 21:00.
• To ensure all bedrooms have been checked by the Assistant Manager Housekeeping for day time servicing and turn down service.
• To ensure all Very Important Guest (VIP) rooms are checked by the Assistant Manager Housekeeping for turndown service and report Executive Housekeeper.
• To ensure Very Important Guest /VIP) rooms are cleaned and checked in priority by Assistant Manager Housekeeping Manager/Executive Housekeeper.
• To ensure all room attendants team report room status to the Assistant Manager Housekeeping.
• Drives continuous improvement and builds support for changes.
• Control housekeeping procedures that provide for the health and safety of personnel and guests, such as lost and found service, key control, security and emergency procedures.
• Ensure that all floral arrangements and decorations are of a very good standard.
• To ensure all maintenance issues are reported to the Maintenance department and Security department and follow up.
• To ensure that any loses or damages to furniture and fittings or equipment are reported to the Executive Housekeeper/ Assistant Executive Housekeeper
• To ensure that any guest complaint is reported to all HOD’s concerned and ensure that the Executive Housekeeper/ Assistant Executive Housekeeper is informed immediately according to the gravity of the situation.
• To ensure that changes in the Housekeeping function are adhered to as directed by the Executive Housekeeper/ Assistant Executive Housekeeper.
• Plan schedules for Special Cleaning (spring cleaning, windows, high windows, marble, sandstone areas, basement parking, and carpets etc.) add inform for all action plan to Executive Housekeeper/Assistant Executive Housekeeper, always keep schedule up to date.
• To assist with any other duties as required by the line manager or another member of the management team.
• To prepare and produce all necessary project reports, as requested by the Executive Housekeeper.
• To ensure that administrative duties are completed correctly and submitted Daily, weekly and Monthly and report to Executive Housekeeper/ Assistant Executive Housekeeper.
• Ensure with the store-keeper that we are keeping enough par stock of operating supplies such as bathroom amenities, umbrellas, small guest rooms’ furniture, fixtures and equipment, printing and stationery.

Skills, Experience & Educational Requirements 

• Bachelor's degree
• Minimum 2 years of experience in a similar position
• Very good verbal and written command of the English language.
• Excellent written and oral communication skills required.
• Strong professional communication skills, including ability to provide outstanding customer satisfaction, maintain positive employee relations and effectively train team members
• Knowledge of safety procedures
• Ability to work in a fast paced, stressful work environment
• Ability to use word processing and spreadsheet software, and proprietary hotel software

 
What we offer:

• A dynamic and collaborative work environment in a world-class luxury resort.
• Career growth opportunities within One&Only Resorts.
• Continuous training and professional development.
• Competitive salary and benefits package.
• Private health insurance.
• Exclusive discounts at partner businesses.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.