Banquet Manager | One&Only Aesthesis, Athens 
(19072)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary
Maximise Guests Satisfaction and Profitability by managing all activities of the Banqueting Department. Achieve banqueting revenue goals by executing marketing and sales strategies as established in the business plan. Assist in the implementation of sales promotions and to take action to increase sales. Look for creative ways to promote and execute strong guest relations activities and procedures with regular and VIP guests. Ensures that banqueting premises, FF&E, silver, glass, porcelain etc. is clean and in good working order.

Key Duties and Responsibilities

• Manage all banqueting service staff and supervisors
• Monitor department’s overall service, interaction with other departments, and team work daily, and takes action to improve
• Function details are discussed with clients, ascertaining and noting clients’ exact needs. Clients are shown the various facilities available and are advised on the merits of the various options. Table plans and room layout are confirmed.
• Clients are advised of choice of menus and beverage requirements and such options discussed with clients. Clients’ requirements regarding entertainment, table appointments, equipment, etc. is ascertained.
• The availability of the facilities required is ascertained and all details of the booking, including quoted prices, are confirmed in writing to the client. All provisional and confirmed function bookings are monitored and controlled to ensure that no double bookings occur and that use of facilities and revenue is optimised.
• Sales calls are conducted to prospective clients, when required, and in conjunction with the Hotel Sales Executive and/ or General Manager. The job incumbent is constantly aware of new business opportunities and when these are actioned.
• Agreed budgeted targets are achieved or bettered and food and beverage costs and labour costs are maintained at agreed levels and correct profit margins are achieved.
• A prompt, courteous response and follow up is made to all enquiries.
• Booking and arrangements are made for inhouse functions such as Christmas Day, New Year’s Day, Valentine's Day, and Mother’s Day, etc.
• Analyses financial reports relating to food & beverage, and takes corrective action and follow-up
• Achieves goals for “willingness to return”, “customer complaints per thousand” and “customer comment index”
• Manages and co-ordinates pricing and preparation of menus, beverages, and wine lists 
• Approves all wine purchasing, and other food & beverage items in accordance with corporate quality standards
• Monitors purchasing practices to ensure maximum quality to lowest possible price
• Monitors and ensures highest levels of guest satisfaction by providing quality guest services and products within corporate standards
• Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees
• Ensures that employees work in a safe manner that does not harm or injure self or others
• Stimulates and encourages a general awareness of health and safety in tasks and activities carried out within the division
• Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations

Skills, Experience & Educational Requirements 

• Bachelor’s Degree holder
• 2-year experience in a similar capacity
• Fluent in written and spoken English, other languages are a distinctive advantage 
• P&L financial awareness
• Experience in restaurant control
• Knowledgeable on how to do Menu Engineering
• To be able work well under pressure
• Should be positive and flexible to different duties.
• Computer literate (Microsoft office, Micros)    

 
What we offer:

• A dynamic and collaborative work environment in a world-class luxury resort.
• Career growth opportunities within One&Only Resorts.
• Continuous training and professional development.
• Competitive salary and benefits package.
• Private health insurance.
• Exclusive discounts at partner businesses.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.