Director, Wellness, One&Only Aesthesis 
(6351)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Role

To drive and lead the operational and financial direction of the spa ensuring complete viability of the spa, maximizing all opportunities and resources. To ensure that the highest standards of treatments and services are adhered to at all times and that guest experience exceeds expectation. To work closely with the General Manager in establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, colleague relations and training programs. To promote the overall philosophy and services of the Spa in order to reinforce the reputation and profile of the Resort for providing a quality total destination spa experience.

Key Duties and Responsibilities

• To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.
• To be responsible for the quality of service, and maintenance of the product at the Spa in line with Resort Operating Standards.
• To prepare monthly financial and statistical reports for the General Manager, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets. 
• To develop and submit an annual budget and business plan for the Spa, in conjunction with the General Manager.  To be responsible for the achievement and regular review of the business plan and budget once ratified by the Board.
• To provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
• To monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service.
• To conduct regular daily inspections of the Spa to monitor ambience, maintenance, cleanliness, health and safety, colleague performance and security.
• To show initiative when dealing with guest complaints and make such decisions, that achieve instant guest satisfaction whenever possible.
• To ensure the team maintains the cleanliness and hygiene of all spa areas, in accordance with the Health, Safety and Hygiene Legislation. 
• Ensure that the One & Only Spa standards are being upheld as outlined.

Skills, Experience & Educational Requirements 

• Previous education and diplomas in Spa Management, esthetician education.
• Fluent in English written and spoken, other languages are considered a distinctive advantage
• Minimum of 3 years in 5 Star Resort Spa, retail, and/or hospitality environment.
• Previous experience as Spa Manager or Director, Spa in a 5 start Resort for a minimum of 2 years.
• Skills in sales, marketing and guest relations.
• Strong customer service in luxury spa/hospitality industry
• Attention to detail and aptitude to maintain a very hygienic environment.
• Skills in managing and processing software such as: Spa Soft and Opera is required.
• Flexible schedule, available to work evenings, weekends and holidays.  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.