Director of Wellness | One&Only Aesthesis, Athens 
(18929)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary
To drive and lead the operational and financial direction of the spa ensuring complete viability, maximizing all opportunities and resources. To ensure that the highest standards of treatments and services are always adhered to, and that guest experience exceeds expectation. 

Key Duties and Responsibilities

• To be responsible for the overall management and performance of the Spa, ensuring high standards of professionalism, customer service and optimum financial performance.
• To be responsible for the quality of service, and maintenance of the product at the Spa in line with Resort Operating Standards.
• To prepare monthly financial and statistical reports for the General Manager, incorporating proposals and recommendations regarding policy and operation at the Spa, competition, occupancy and usage, market share and achievement of targets.
• To establish and ensure a cost effective wage structure based on productivity and efficiency.
• To develop and submit an annual budget and business plan for the Spa, with the General Manager.
• To liaise with the Director, Sales in the preparation and development of marketing plans for the year. To coordinate all promotional plans and projects for the facility.
• To provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.
• To effectively integrate the Spa within the Resort’s Marketing Strategy and to ensure ongoing representation of the Spa, both internally and externally,
• To develop an annual training plan for the Spa, in conjunction with the Training Department and ensure that all employees are trained and developed to meet the needs of the business.
• To monitor standards of performance and member satisfaction and introduce measures to ensure the highest standards of quality and service.
• To conduct regular daily inspections of the Spa to monitor ambience, maintenance, cleanliness, health and safety, colleague performance and security.
• To oversee weekly colleague schedules for therapists, receptionists and attendants and keep attendance records and time sheets.
• To oversee the monthly inventories of products, stock and linen.
• To initiate and track all product orders including purchase and general stores.
• To show initiative when dealing with guest complaints and make such decisions, that achieve     instant guest satisfaction whenever possible.
• To oversee and work together with external services companies
• To meet and greet all guests when possible, especially if guest is listed as VIP.
• To hold a daily Spa briefing and a weekly Spa department/ Spa sections.
• To control department’s operational budget ensuring that it is in line and costs are controlled.
• To ensure that departmental budget (all areas) is met on monthly basis.
• To ensure that booking strategies utilize therapist’s time effectively and maximize the revenue.
• To be knowledgeable of the contraindications of services and products and act in accordance.
• To be fully conversant with all health and safety, fire and emergency procedures.
• Continuously trains and motivates subordinates to ensure resorts standards are maintained.
• Ensures that disciplinary actions are taken, when necessary, according to resort’s policies.
• Practices proper telephone etiquette with colleagues and resort’s guests.
• Ensures all activities are carried out ethically and within the parameters of the Greek Law.

Skills, Experience & Educational Requirements 

• Bachelor’s degree
• Minimum 5 years’ experience in relevant positions
• Excellent knowledge of English
• Computer literate
• Skills in sales, marketing and guest relations.
• Strong customer service
• Strong skills in administration.
• To possess a positive attitude, superior interpersonal skills and strong leadership.  

What We Offer

• A dynamic and collaborative work environment in a world-class luxury resort.
• Career growth opportunities within One&Only Resorts.
• Continuous training and professional development.
• Competitive salary and benefits package.
• Private health insurance.
• Exclusive discounts at partner businesses.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.