Executive Housekeeper, One&Only Aesthesis Athens 
(6352)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary

We are looking for an Executive Housekeeper who will be responsible for management and running of the Housekeeping, Public Areas and Laundry in an efficient and cost controlled manner. Management of all staffing requirements to meet the demands of the operation and ensuring guest satisfaction through the professional provision of all services that meet or exceed One&Only standards. This role has a high level of guest impact directly and indirectly. The cleanliness and presentation of each guest room, public areas and linen has a large impact on the guest’s stay and it is imperative that each area meets One&Only standards on arrival of the guests and consistently throughout their stay

Key Duties and Responsibilities

Consistently strives to please all Guests that they may meet

Maintains all Hotel guest rooms and public areas, plus “back of the house” ensuring that the highest standards of cleanliness are met

Adhere to all Resort rules and regulations as per Service Standard Policies and procedures.

Manage the relationship with third party companies who provide staff to the department

Managing day-to-day operations, ensuring the quality, compliance with all LQA standards and meeting the expectations of the customers daily.

Hires and supervises training of all housekeeping personnel to ensure successful operation.  Measures, interprets and evaluates working standards of his/her department and corrects where necessary.  Creates and maintains good working relationships within the department and with other departments such that a high level of morale is sustained.

Controls all purchases for the department and is consistently aware of quality and cost.  Keeps a record of all items purchased.

Controls department labour cost as directed by management.

Works with the General Manager and/or EAM on all remodelling and renovation projects.  Carries out his/her specific decorating program and is responsible for keeping the design intact.

Is responsible for the annual budget and the annual linen requisition.

Represents the Hotel’s management to the public in such a manner as to enhance its reputation and foster maximum community good will.

Shows by personal example a philosophy of work and conduct consistent with the professionalism expected of management employees.

Oversees operation of Laundry and Uniform Room.

Coordinates preventative maintenance programs with the Director of Engineering.

Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.

Budget and cost control: to assist in the preparation of the Department Budget.

To conduct regular Housekeeping Meetings to keep employees informed of policies and procedures, special events, further improvement plans and Guest comments.

To keep informed of the housekeeping standards of competitor hotels.

To interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors

To ensure that all departmental reports and correspondence are completed punctually and accurately

Have ultimate responsibility and accountability for safety training of all department employees and for the overall accident record of the department.  Is responsible for taking necessary proactive steps to reduce/eliminate employee accidents.

Accepts responsibility for carrying out other management duties as requested by the General Manager and/or the Director of Rooms

Fully engage with the CES process and action planning

Be well versed and knowledgeable of the hotels Fire Evacuation and all Emergency procedures as well as health and safety requirements in the Workplace.  Ensure colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity. 

To assist with any other duties as required by the Director or another member of the management team.

Education or Certification

Proven ability to successfully lead, train and motivate colleagues is essential

Luxury Hotel Brand experience preferred

Previous management experience in Housekeeping is a must

Previous exposure to Front Office/Rooms Division an asset

Expertise in Interior Design and aesthetics in a Luxury Brand environment

Must be highly organized, energetic and possess the ability to get the job done

Strong administration, problem-solving and organizational skills are valuable for this important position

Dynamic, energetic, creative and thrives under pressure

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.