Food & Beverage Manager | One&Only Aesthesis, Athens 
(20562)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Wrapped in ancient mythology in the heart of the Athenian Riviera, where lavender lands meet sapphire waters and our collection of rooms, suites and villas embody the timeless glamour of the Aegean. The warm Mediterranean hospitality is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Job Summary
The Food & Beverage Manager is responsible for the successful day-to-day leadership, operational excellence, and financial performance of all Food & Beverage outlets at One&Only Aesthesis. The role ensures exceptional guest experiences through the delivery of personalized and anticipatory luxury service aligned with One&Only, Forbes Travel Guide and LQA standards.
The Food & Beverage Manager acts as the key operational support for all F&B outlet leaders, fostering collaboration, developing talent, driving performance, and serving as the primary liaison between Outlet Managers and the Director of Food & Beverage.

Key Duties & Responsibilities

Leadership & Operations

• Oversee the daily operation of all Food & Beverage venues, ensuring seamless execution of service and operational excellence.
• Support and guide all Outlet Managers in achieving departmental objectives, financial targets and guest satisfaction goals.
• Act as the primary communication link between Outlet Managers and the Director of Food & Beverage.
• Ensure consistency of service standards, procedures and guest experience across all F&B outlets.
• Conduct regular operational inspections and quality audits to maintain the highest luxury hospitality standards.
• Be highly visible in all outlets during service periods to support teams and engage with guests.
• Lead and coordinate special events, VIP visits and high-profile functions.
• Collaborate closely with Culinary, Housekeeping, Engineering, Finance, HR, Learning & Development and other departments to ensure operational success.

Guest Experience & Luxury Service Excellence

• Ensure all outlets deliver exceptional guest experiences in line with One&Only brand standards.
• Champion a culture of anticipatory, personalized and engaged service.
• Monitor guest feedback, online reviews and service recovery opportunities.
• Resolve guest concerns promptly and professionally, ensuring positive outcomes.
• Build strong relationships with repeat guests and VIP clientele.
• Forbes Travel Guide & LQA Standards
• Lead the implementation, monitoring and continuous improvement of Forbes Travel Guide and Leading Quality Assurance (LQA) standards throughout the F&B division.
• Conduct regular audits, coaching sessions and service evaluations to ensure compliance.
• Ensure all managers and colleagues understand and consistently execute Forbes and LQA service expectations.
• Develop action plans to address audit findings and improve quality scores.
• Partner with Learning & Development to enhance luxury service delivery and guest engagement.

Recruitment, Talent Development & Training

• Partner with Human Resources in workforce planning, recruitment and talent acquisition for all Food & Beverage positions.
• Participate in interviews, candidate assessments and selection decisions.
• Support onboarding and integration of all newly hired F&B colleagues.
• Ensure effective departmental orientation and induction programs.
• Develop and implement training plans to enhance service, product knowledge and leadership competencies.
• Coach, mentor and support Outlet Managers in colleague development and succession planning.
• Identify high-potential talent and create development opportunities within the department.
• Foster a positive, high-performance culture focused on engagement and continuous improvement.

Financial & Commercial Management

• Monitor departmental revenues, payroll, productivity and operating expenses.
• Assist the Director of Food & Beverage in developing budgets, forecasts and business strategies.
• Analyze financial performance and implement corrective actions where required.
• Support menu engineering, pricing strategies and promotional initiatives.
• Maximize profitability while maintaining luxury service standards.

Compliance, Health & Safety

• Ensure compliance with all local regulations, food safety standards and company policies.
• Maintain the highest standards of cleanliness, hygiene and sanitation across all F&B operations.
• Ensure colleagues are trained and compliant with health and safety procedures.
• Support emergency preparedness and risk management processes.

People Management

• Conduct regular performance discussions and development reviews.
• Drive colleague engagement, recognition and retention initiatives.
• Address employee relations matters fairly and professionally in partnership with Human Resources.
• Promote Kerzner's values, culture and service philosophy.
• Ensure grooming, appearance and professional conduct standards are consistently maintained.

Skills, Experience & Educational Requirements

• Bachelor's Degree in Hospitality Management, Business Administration or related discipline preferred.
• Minimum 5 years' experience in a Food & Beverage management role within a luxury hotel or resort environment.
• Proven experience managing multiple outlets and large teams.
• Previous experience within Forbes Five-Star, LQA accredited or equivalent luxury hospitality environments preferred.
• Experience in recruitment, talent development and leadership coaching.
• Strong leadership and people management capabilities.
• Comprehensive understanding of luxury hospitality service standards.
• Knowledge of Forbes Travel Guide and LQA standards.
• Strong financial acumen and business analysis skills.
• Excellent communication, interpersonal and coaching abilities.
• Ability to manage multiple priorities in a dynamic environment.
• Proficiency in Microsoft Office applications and hotel management systems.
• Fluent English, written and spoken; additional languages are considered an advantage.
  
  Core Competences
• Creates exceptional and memorable guest experiences.
• Anticipates guest needs and exceeds expectations.
• Inspires, develops and empowers teams.
• Leads by example and promotes accountability.
• Builds strong partnerships across departments.
• Encourages teamwork and open communication.
• Ensures consistent execution of standards.
• Focuses on efficiency, quality and attention to detail.
• Understands key performance indicators and financial drivers.
• Makes informed decisions that positively impact business results.
• Actively seeks opportunities to improve processes, service and guest satisfaction.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.